Customer Service Representative
Infojini Inc, Jacksonville, FL, United States
Job Title:
Customer Service Representative
Key Responsibilities
Handle inbound and outbound customer interactions, including calls, emails, and service requests.
Respond to first- and second-tier customer inquiries, resolving issues or escalating when necessary.
Verify customer identity, account details, and transaction information.
Analyze customer issues and implement appropriate solutions in a timely manner.
Escalate complex issues to supervisors or relevant departments for resolution.
Maintain accurate logs, records, reports, and documentation of customer interactions.
Investigate and track complex customer concerns through to resolution.
Proactively contact customers to identify and resolve potential issues.
Collaborate with offshore teams to address process-related or specialized queries.
Assist with billing processes, including preparing invoices, resolving billing inquiries, and coordinating with collections or other departments.
Support order fulfillment activities, including receiving, tracking, reconciling, and following up on orders.
Ensure compliance with company policies, procedures, and information security standards.
Follow established processes while identifying opportunities for improvement.
Promote or suggest alternative products and services based on customer needs.
Coordinate with cross-functional teams to ensure seamless service delivery.
Required Skills
Strong customer service orientation and communication skills.
Ability to navigate processes and systems efficiently.
Proactive communication and problem-solving abilities.
Knowledge of compliance standards and adherence requirements.
Proficiency in Microsoft Office applications.
Ability to work with data entry systems and spreadsheets.
Strong organizational and multitasking skills.
Additional Skills (Preferred)
Experience in escalation handling and issue resolution.
Familiarity with billing processes and dispute resolution.
Experience with spreadsheet tracking and reporting.
Ability to manage routine and moderately complex customer interactions.
Education & Experience
High School diploma or equivalent required.
1–2 years of experience in customer service or a related field preferred.
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Customer Service Representative
Key Responsibilities
Handle inbound and outbound customer interactions, including calls, emails, and service requests.
Respond to first- and second-tier customer inquiries, resolving issues or escalating when necessary.
Verify customer identity, account details, and transaction information.
Analyze customer issues and implement appropriate solutions in a timely manner.
Escalate complex issues to supervisors or relevant departments for resolution.
Maintain accurate logs, records, reports, and documentation of customer interactions.
Investigate and track complex customer concerns through to resolution.
Proactively contact customers to identify and resolve potential issues.
Collaborate with offshore teams to address process-related or specialized queries.
Assist with billing processes, including preparing invoices, resolving billing inquiries, and coordinating with collections or other departments.
Support order fulfillment activities, including receiving, tracking, reconciling, and following up on orders.
Ensure compliance with company policies, procedures, and information security standards.
Follow established processes while identifying opportunities for improvement.
Promote or suggest alternative products and services based on customer needs.
Coordinate with cross-functional teams to ensure seamless service delivery.
Required Skills
Strong customer service orientation and communication skills.
Ability to navigate processes and systems efficiently.
Proactive communication and problem-solving abilities.
Knowledge of compliance standards and adherence requirements.
Proficiency in Microsoft Office applications.
Ability to work with data entry systems and spreadsheets.
Strong organizational and multitasking skills.
Additional Skills (Preferred)
Experience in escalation handling and issue resolution.
Familiarity with billing processes and dispute resolution.
Experience with spreadsheet tracking and reporting.
Ability to manage routine and moderately complex customer interactions.
Education & Experience
High School diploma or equivalent required.
1–2 years of experience in customer service or a related field preferred.
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