Specialized Customer Solutions Representative
ASSA ABLOY Opening Solutions Americas, Mason City, IA, United States
Overview
Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?
If you answered yes to these questions, Curries, an ASSA ABLOY brand, is looking to add a Specialized Customer Solutions Representative to our manufacturing facility located in Mason City, Iowa. This is a full-time, on-site role reporting directly to the Customer Service Manager.
Our team is growing and there has never been a more exciting time to join us!
Responsibilities
Manage customers\' technical and complex inquiries, issues, and complaints to ensure high customer satisfaction for a company.
Handle and support a customer\'s complete order process which includes pre-sales and post-sales service functions.
Provide effective solutions and support to ensure that all customers are satisfied.
Qualify customers, ask questions to learn about their needs, answer questions, and resolve problems.
Support the company\'s sales, service, and administrative departments.
Collaborate with management to keep updated on new products, services, sales promotions, and policies.
Interact with customers and listen to and address their questions and concerns.
Demonstrate, explain, and recommend solutions, products, or services, and convert to sales when appropriate.
Suggest areas of improvement to management staff to increase customer satisfaction.
Identify and recommend needed updates to policies and procedures as needed.
Compile information from customers, examine problems, and provide information or assistance regarding accounts, product availability, pricing, changes in service, discontinuance, shipping, operation and maintenance.
Expedite orders when necessary.
Investigate and correct errors, in alignment with customer and company records.
Submit complaints of product or service failure to appropriate department(s) for investigation.
Place outbound calls and other communications to customers to notify them of updates, including availability of new products and services, changes in order status or price changes.
Qualifications
High School degree or GED equivalent required.
Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus.
Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
Previous experience within customer service within a manufacturing / production environment would be a plus.
Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
Demonstrated track record of being a self-starter or being resourceful.
Excellent communication and time management skills.
Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
Ability to multitask and prioritize projects under tight time deadlines.
Proficiency in Outlook, Excel, and Word
Knowledge or exposure to ERP systems and shipping software a plus.
What we offer
Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Gym reimbursement
On-site Health Clinic
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
Equal Opportunity Employer statements apply. This description reflects the current job and may be revised as needed to reflect changes in company policy or practice.
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Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?
If you answered yes to these questions, Curries, an ASSA ABLOY brand, is looking to add a Specialized Customer Solutions Representative to our manufacturing facility located in Mason City, Iowa. This is a full-time, on-site role reporting directly to the Customer Service Manager.
Our team is growing and there has never been a more exciting time to join us!
Responsibilities
Manage customers\' technical and complex inquiries, issues, and complaints to ensure high customer satisfaction for a company.
Handle and support a customer\'s complete order process which includes pre-sales and post-sales service functions.
Provide effective solutions and support to ensure that all customers are satisfied.
Qualify customers, ask questions to learn about their needs, answer questions, and resolve problems.
Support the company\'s sales, service, and administrative departments.
Collaborate with management to keep updated on new products, services, sales promotions, and policies.
Interact with customers and listen to and address their questions and concerns.
Demonstrate, explain, and recommend solutions, products, or services, and convert to sales when appropriate.
Suggest areas of improvement to management staff to increase customer satisfaction.
Identify and recommend needed updates to policies and procedures as needed.
Compile information from customers, examine problems, and provide information or assistance regarding accounts, product availability, pricing, changes in service, discontinuance, shipping, operation and maintenance.
Expedite orders when necessary.
Investigate and correct errors, in alignment with customer and company records.
Submit complaints of product or service failure to appropriate department(s) for investigation.
Place outbound calls and other communications to customers to notify them of updates, including availability of new products and services, changes in order status or price changes.
Qualifications
High School degree or GED equivalent required.
Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus.
Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
Previous experience within customer service within a manufacturing / production environment would be a plus.
Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
Demonstrated track record of being a self-starter or being resourceful.
Excellent communication and time management skills.
Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
Ability to multitask and prioritize projects under tight time deadlines.
Proficiency in Outlook, Excel, and Word
Knowledge or exposure to ERP systems and shipping software a plus.
What we offer
Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Gym reimbursement
On-site Health Clinic
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
Equal Opportunity Employer statements apply. This description reflects the current job and may be revised as needed to reflect changes in company policy or practice.
#J-18808-Ljbffr