Customer Service Representative
Copart, Lumberton, NC, United States
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Responsibilities
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers by understanding Copart practices and offering solutions to facilitate a unique customer experience. The CSR is responsible for obtaining vehicle releases from body shops or other locations, including residential sites, and may handle chat and email support. Additional duties include office support functions as needed.
Answer and place calls in a professional manner.
Measurably maintain call quality – knowledge, professionalism, and timely follow‑up.
Resolve calls using company resources to gather information and offer solutions.
Conduct problem‑solving and maintain a comprehensive product knowledge base.
Perform other duties as assigned.
Required Skills & Experience
One year of office support experience in a customer service role preferred.
High school diploma.
Excellent customer service skills and attitude.
Excellent written and verbal skills.
Proficient with office equipment.
Attention to detail.
Problem‑solving ability.
Computer proficiency – MS Suite.
Typing speed 45 WPM.
Professional appearance.
Ability to multi‑task in a fast‑paced environment.
Bilingual skills a plus.
Occasional overtime as needed.
Pay
$16.04 – $18.07 per hour.
Benefits
Medical/Dental/Vision.
401(k) plus company match.
Employee Stock Purchase Plan (ESPP).
Employee Assistance Program (no cost to you).
Vacation & sick pay.
Paid company holidays.
Life and AD&D insurance.
Discounts.
E-Verify Program
Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E‑Verify program (for U.S. applicants and employees only). Please click below to learn more about the E‑Verify program.
E-Verify participation.
Right to work.
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Responsibilities
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers by understanding Copart practices and offering solutions to facilitate a unique customer experience. The CSR is responsible for obtaining vehicle releases from body shops or other locations, including residential sites, and may handle chat and email support. Additional duties include office support functions as needed.
Answer and place calls in a professional manner.
Measurably maintain call quality – knowledge, professionalism, and timely follow‑up.
Resolve calls using company resources to gather information and offer solutions.
Conduct problem‑solving and maintain a comprehensive product knowledge base.
Perform other duties as assigned.
Required Skills & Experience
One year of office support experience in a customer service role preferred.
High school diploma.
Excellent customer service skills and attitude.
Excellent written and verbal skills.
Proficient with office equipment.
Attention to detail.
Problem‑solving ability.
Computer proficiency – MS Suite.
Typing speed 45 WPM.
Professional appearance.
Ability to multi‑task in a fast‑paced environment.
Bilingual skills a plus.
Occasional overtime as needed.
Pay
$16.04 – $18.07 per hour.
Benefits
Medical/Dental/Vision.
401(k) plus company match.
Employee Stock Purchase Plan (ESPP).
Employee Assistance Program (no cost to you).
Vacation & sick pay.
Paid company holidays.
Life and AD&D insurance.
Discounts.
E-Verify Program
Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E‑Verify program (for U.S. applicants and employees only). Please click below to learn more about the E‑Verify program.
E-Verify participation.
Right to work.
#J-18808-Ljbffr