Customer Service Rep
LT Apparel Group, Holmdel, NJ, United States
Description
TITLE: Customer Service Rep
JOB FAMILY: Corp Customer Service Staff
JOB CODE: CUSSRREP
The Customer Service Representative, reporting to the Director Customer Service, is responsible for managing accounts in the apparel industry shipping to specialty, department stores and value channel retailers. The position provides effective customer service for all internal and external customers, using excellent in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department.
Responsibilities
Monitor and process EDI orders – EDI (Electronic Data Interchange; this is the way major retailers transmit their orders to vendors)
Allocate inventory across orders, send pick tickets to the warehouse and reinforce compliance requirements
Order entry and maintenance
Maintain and update customer databases
Follow up on orders with customers or sales
Manage and work with internal departments to resolve customer service issues, including mis-shipments, quality control issues, stock shortages, and late products for accounts/customers
Keep accurate records of all customer interactions and transactions by recording details of inquiries and actions taken
Answer emails, phone and other miscellaneous items that require attention
Deliver exceptional customer service to build customer satisfaction and loyalty
Provide timely and accurate information to incoming customer order status and product knowledge requests
Conduct chargeback research
Education and Qualifications
3–5 years’ experience working in a customer service (or similar) role, contact/office environment
BA preferred or equivalent work experience
Skills
Superb verbal and written communication skills
Excellent email demeanor, exuding confidence with a clear, inviting and professional tone
Strong analytical/critical thinking skills
Excellent computer skills and comfort navigating multiple systems, including Blue Cherry, proficiency in Microsoft Office programs and platforms, and an intuitive ability to navigate information systems and different web browsers
Excellent time management skills
Must be able to prioritize tasks efficiently without direction
Strong passion for eCommerce and a passionate interest in learning about our business and products
Detail-oriented and customer service‑centric
Thrive in a fast‑paced, high‑energy environment, and can cope with the industry's ever‑changing pace
Positive, energetic, and driven to be successful in a challenging and rewarding environment
Flexible and able to adjust quickly to the demanding changes of the business
Ability to work well both independently and in a collaborative, team‑oriented environment
Reporting Structure
Reports to Director Customer Service
No direct reports
Status
Non‑Exempt
This is a 4‑day in‑office role in our Bell Works Office.
#J-18808-Ljbffr
TITLE: Customer Service Rep
JOB FAMILY: Corp Customer Service Staff
JOB CODE: CUSSRREP
The Customer Service Representative, reporting to the Director Customer Service, is responsible for managing accounts in the apparel industry shipping to specialty, department stores and value channel retailers. The position provides effective customer service for all internal and external customers, using excellent in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department.
Responsibilities
Monitor and process EDI orders – EDI (Electronic Data Interchange; this is the way major retailers transmit their orders to vendors)
Allocate inventory across orders, send pick tickets to the warehouse and reinforce compliance requirements
Order entry and maintenance
Maintain and update customer databases
Follow up on orders with customers or sales
Manage and work with internal departments to resolve customer service issues, including mis-shipments, quality control issues, stock shortages, and late products for accounts/customers
Keep accurate records of all customer interactions and transactions by recording details of inquiries and actions taken
Answer emails, phone and other miscellaneous items that require attention
Deliver exceptional customer service to build customer satisfaction and loyalty
Provide timely and accurate information to incoming customer order status and product knowledge requests
Conduct chargeback research
Education and Qualifications
3–5 years’ experience working in a customer service (or similar) role, contact/office environment
BA preferred or equivalent work experience
Skills
Superb verbal and written communication skills
Excellent email demeanor, exuding confidence with a clear, inviting and professional tone
Strong analytical/critical thinking skills
Excellent computer skills and comfort navigating multiple systems, including Blue Cherry, proficiency in Microsoft Office programs and platforms, and an intuitive ability to navigate information systems and different web browsers
Excellent time management skills
Must be able to prioritize tasks efficiently without direction
Strong passion for eCommerce and a passionate interest in learning about our business and products
Detail-oriented and customer service‑centric
Thrive in a fast‑paced, high‑energy environment, and can cope with the industry's ever‑changing pace
Positive, energetic, and driven to be successful in a challenging and rewarding environment
Flexible and able to adjust quickly to the demanding changes of the business
Ability to work well both independently and in a collaborative, team‑oriented environment
Reporting Structure
Reports to Director Customer Service
No direct reports
Status
Non‑Exempt
This is a 4‑day in‑office role in our Bell Works Office.
#J-18808-Ljbffr