Customer Service Rep (03028) - Casselberry, Fl
Domino's, Florida, NY, United States
Overview
Job Description
We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
Handle customer complaints and concerns with patience and understanding
Process orders, refunds, and exchanges accurately
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to resolve complex customer issues
Document customer interactions and update account information in our customer service software
Identify and escalate priority issues when necessary
Provide personalized solutions to enhance customer satisfaction and loyalty
Participate in ongoing training to improve customer service skills and product knowledge
Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multi-task and prioritize in a fast-paced environment
Patient and empathetic approach to customer interactions
Previous customer service experience preferred
Ability to work flexible hours, including weekends and holidays as needed
Strong team player with a positive attitude
Additional Information
Depth perception
Ability to differentiate between hot and cold surfaces
Temperaments
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements
Note: The following describes typical tasks and physical demands; actual requirements may vary by role and location.
Standing: Most tasks are performed from a standing position
Walking: For short distances for short durations
Lifting: Deliveries may include cases of ingredients and supplies weighing up to 50 pounds; cases are usually lifted from floor and stacked onto shelves up to 72 inches high
Carrying: Large cans, weighing 3 pounds 7 ounces, and pizzas sauce weighing up to 30 pounds; trays of pizza dough weighing approximately 12 pounds per tray
Pushing/Pulling: Move trays on dollies with force up to approximately 7.5 pounds
Climbing: Navigate stairs or climb a ladder to perform maintenance or price changes
Stooping/Bending: Forward bending at the waist is necessary at multiple workstations
Crouching/Squatting: Occasional to stock shelves and clean低 areas
Reaching: Reaching is performed continuously in various directions
Hand Tasks: Eye-hand coordination; frequent use of forearms and wrists for dough shaping
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Job Description
We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
Handle customer complaints and concerns with patience and understanding
Process orders, refunds, and exchanges accurately
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to resolve complex customer issues
Document customer interactions and update account information in our customer service software
Identify and escalate priority issues when necessary
Provide personalized solutions to enhance customer satisfaction and loyalty
Participate in ongoing training to improve customer service skills and product knowledge
Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multi-task and prioritize in a fast-paced environment
Patient and empathetic approach to customer interactions
Previous customer service experience preferred
Ability to work flexible hours, including weekends and holidays as needed
Strong team player with a positive attitude
Additional Information
Depth perception
Ability to differentiate between hot and cold surfaces
Temperaments
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements
Note: The following describes typical tasks and physical demands; actual requirements may vary by role and location.
Standing: Most tasks are performed from a standing position
Walking: For short distances for short durations
Lifting: Deliveries may include cases of ingredients and supplies weighing up to 50 pounds; cases are usually lifted from floor and stacked onto shelves up to 72 inches high
Carrying: Large cans, weighing 3 pounds 7 ounces, and pizzas sauce weighing up to 30 pounds; trays of pizza dough weighing approximately 12 pounds per tray
Pushing/Pulling: Move trays on dollies with force up to approximately 7.5 pounds
Climbing: Navigate stairs or climb a ladder to perform maintenance or price changes
Stooping/Bending: Forward bending at the waist is necessary at multiple workstations
Crouching/Squatting: Occasional to stock shelves and clean低 areas
Reaching: Reaching is performed continuously in various directions
Hand Tasks: Eye-hand coordination; frequent use of forearms and wrists for dough shaping
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