Service Operations Assistant
Albertsons, Fort Worth, TX, United States
Service Operations Assistant
The Service Operations Assistant supports front-end and store operations by assisting with customer service execution, associate coordination, and daily operational tasks. This role helps ensure a smooth checkout experience, efficient service desk operations, and high standards of customer satisfaction while supporting store leadership and front-end teams.
Front-End Operations
Support daily front-end operations including registers, service desk, and customer flow
Assist with opening, closing, and shift readiness procedures
Ensure checkout lanes are staffed appropriately based on customer traffic
Monitor register performance and resolve basic operational issues
Customer Service
Provide outstanding customer service and support service desk activities
Address customer questions, concerns, and issues in a professional manner
Support refunds, exchanges, cash handling, and other front-end transactions as assigned
Promote a friendly, efficient, and welcoming customer experience
Team Support & Coordination
Assist with coordinating front-end associates and assigning daily tasks
Support training and coaching of cashiers and service desk associates
Reinforce service standards, productivity, and positive teamwork
Act as a point of contact for front-end associates during assigned shifts
Cash Handling & Accountability
Support cash office procedures, register audits, and cash controls as assigned
Ensure proper cash handling, accuracy, and accountability standards are followed
Assist with resolving register discrepancies and reporting issues to leadership
Safety & Compliance
Ensure compliance with company policies and front-end procedures
Promote safe work practices and immediately address safety concerns
Help maintain a clean, organized, and safe front-end environment
Qualifications
Previous retail or customer service experience preferred
Strong customer service and communication skills
Ability to support, train, and guide associates
Basic cash handling and register experience
Strong organization, problem-solving, and attention to detail
Ability to work flexible schedules including evenings, weekends, and holidays
Ability to stand for extended periods and perform light physical tasks
Core Competencies
Customer service excellence
Team support and collaboration
Operational awareness
Accountability and attention to detail
Adaptability and time management
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.
The Service Operations Assistant supports front-end and store operations by assisting with customer service execution, associate coordination, and daily operational tasks. This role helps ensure a smooth checkout experience, efficient service desk operations, and high standards of customer satisfaction while supporting store leadership and front-end teams.
Front-End Operations
Support daily front-end operations including registers, service desk, and customer flow
Assist with opening, closing, and shift readiness procedures
Ensure checkout lanes are staffed appropriately based on customer traffic
Monitor register performance and resolve basic operational issues
Customer Service
Provide outstanding customer service and support service desk activities
Address customer questions, concerns, and issues in a professional manner
Support refunds, exchanges, cash handling, and other front-end transactions as assigned
Promote a friendly, efficient, and welcoming customer experience
Team Support & Coordination
Assist with coordinating front-end associates and assigning daily tasks
Support training and coaching of cashiers and service desk associates
Reinforce service standards, productivity, and positive teamwork
Act as a point of contact for front-end associates during assigned shifts
Cash Handling & Accountability
Support cash office procedures, register audits, and cash controls as assigned
Ensure proper cash handling, accuracy, and accountability standards are followed
Assist with resolving register discrepancies and reporting issues to leadership
Safety & Compliance
Ensure compliance with company policies and front-end procedures
Promote safe work practices and immediately address safety concerns
Help maintain a clean, organized, and safe front-end environment
Qualifications
Previous retail or customer service experience preferred
Strong customer service and communication skills
Ability to support, train, and guide associates
Basic cash handling and register experience
Strong organization, problem-solving, and attention to detail
Ability to work flexible schedules including evenings, weekends, and holidays
Ability to stand for extended periods and perform light physical tasks
Core Competencies
Customer service excellence
Team support and collaboration
Operational awareness
Accountability and attention to detail
Adaptability and time management
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.