AR Collections Specialist
Pavion Corp, Farmers Branch, TX, United States
Primary Responsibilities
Contact customers via phone, email, or mail to follow up on past-due invoices. Research and resolve basic billing or payment discrepancies. Maintain a strong working relationship with the customer's accounts payable teams, ensuring effective communication and issue resolution. Record collection activities and maintain accurate customer account notes. Respond to customer inquiries regarding balances, statements, or payment plans.
Conduct detailed account reconciliations, resolving payment discrepancies, chargebacks, short-pays, and unapplied cash.
Escalate unresolved or complex issues to operations and managers.
Ensure compliance with company policies and applicable debt collection regulations.
Mentor less experienced associates.
Other duties as assigned.
Basic Qualifications
High school diploma or GED required
3 to 5 years of experience in collections, accounts receivable, or customer service
Strong communication and interpersonal skills with a customer service mindset
Strong understanding of account reconciliation, deductions, chargebacks, and remittance matching.
Proficient in using customer portals, ERP systems (e.g., SAP, Oracle, NetSuite), and Excel (pivot tables, VLOOKUPs, etc.).
Excellent analytical and problem-solving skills with strong attention to detail.
Ability to handle difficult conversations with professionalism and persistence
Ability to learn and adapt to new systems quickly, ERP or collections software experience a plus
Preferred Qualifications
Prior internship or experience in finance, accounting, or credit/collections.
Familiarity with Fair Debt Collection Practices Act (FDCPA) or similar regulations
Proficiency with Microsoft Office (Excel, Word, Outlook)
Salary: $25-29/hr
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Contact customers via phone, email, or mail to follow up on past-due invoices. Research and resolve basic billing or payment discrepancies. Maintain a strong working relationship with the customer's accounts payable teams, ensuring effective communication and issue resolution. Record collection activities and maintain accurate customer account notes. Respond to customer inquiries regarding balances, statements, or payment plans.
Conduct detailed account reconciliations, resolving payment discrepancies, chargebacks, short-pays, and unapplied cash.
Escalate unresolved or complex issues to operations and managers.
Ensure compliance with company policies and applicable debt collection regulations.
Mentor less experienced associates.
Other duties as assigned.
Basic Qualifications
High school diploma or GED required
3 to 5 years of experience in collections, accounts receivable, or customer service
Strong communication and interpersonal skills with a customer service mindset
Strong understanding of account reconciliation, deductions, chargebacks, and remittance matching.
Proficient in using customer portals, ERP systems (e.g., SAP, Oracle, NetSuite), and Excel (pivot tables, VLOOKUPs, etc.).
Excellent analytical and problem-solving skills with strong attention to detail.
Ability to handle difficult conversations with professionalism and persistence
Ability to learn and adapt to new systems quickly, ERP or collections software experience a plus
Preferred Qualifications
Prior internship or experience in finance, accounting, or credit/collections.
Familiarity with Fair Debt Collection Practices Act (FDCPA) or similar regulations
Proficiency with Microsoft Office (Excel, Word, Outlook)
Salary: $25-29/hr
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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