Customer Service Representative
Universal Engraving, Inc., Overland Park, KS, United States
UEI® Group companies are worldwide industry leaders in the supply and manufacture of foil stamping and embossing products. We are passionate about using precision, artistic execution, and innovative efficiencies to reliably provide engraving and foils to our customers around the world.
If you are interested in making an impact and inspiring a world through decorative enhancements, then
you have come to the right place . You will be a part of giving our customers superior service. We have a great opportunity for a candidate that is detail oriented, has the ability to multi-task in a fast-paced environment, and has experience in a production environment.
This position will work Mon - Fri from 9:00 am to 6:00 pm.
In this role, you will:
Respond to our customers by phone and email in a timely, professional manner
Process high volume of inquiries from customers
Always follow through with each customer
Possess a high level of knowledge of our products and services (training provided)
Protect company and customer information in accordance with company policies and procedures
Requirements
Great Customer Satisfaction skills.
Strong attention to detail
Love working in a fast-paced environment
Self-motivated
Bilingual (Spanish speaking a plus, but not required)
Previous experience in a customer service position
Strong verbal and written communication skills
Customer Oriented
Effective multi-tasker that is able to handle surprises in a fast-paced, ever-changing environment
Excellent attendance and ability to work overtime as needed
Must pass a pre-employment drug test and background screening
Experience in the graphic arts industry is a plus
#J-18808-Ljbffr
If you are interested in making an impact and inspiring a world through decorative enhancements, then
you have come to the right place . You will be a part of giving our customers superior service. We have a great opportunity for a candidate that is detail oriented, has the ability to multi-task in a fast-paced environment, and has experience in a production environment.
This position will work Mon - Fri from 9:00 am to 6:00 pm.
In this role, you will:
Respond to our customers by phone and email in a timely, professional manner
Process high volume of inquiries from customers
Always follow through with each customer
Possess a high level of knowledge of our products and services (training provided)
Protect company and customer information in accordance with company policies and procedures
Requirements
Great Customer Satisfaction skills.
Strong attention to detail
Love working in a fast-paced environment
Self-motivated
Bilingual (Spanish speaking a plus, but not required)
Previous experience in a customer service position
Strong verbal and written communication skills
Customer Oriented
Effective multi-tasker that is able to handle surprises in a fast-paced, ever-changing environment
Excellent attendance and ability to work overtime as needed
Must pass a pre-employment drug test and background screening
Experience in the graphic arts industry is a plus
#J-18808-Ljbffr