Customer Service Representative
EssilorLuxottica, Village Green, NY, United States
Requisition Details
Requisition ID:
920064 Store #:
E01140 Ops - Cust Svc - General Syra2 Position:
Full-Time Total Rewards:
Benefits/Incentive Information
Our company is a leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We serve consumers in over 150 countries through well‑known brands such as Essilor, Ray‑Ban, Oakley, Persol, Oliver Peoples, and retail channels including Sunglass Hut, LensCrafters, Target Optical, and leading e‑commerce platforms.
We offer a dynamic environment that leverages technology and innovation to pioneer new solutions. Join our global community of over 200,000 employees who are driving the transformation of the eyewear and eye‑care industry.
General Function You will provide professional services to internal and external clients by responding to telephone inquiries, processing client orders, and ensuring accurate data entry.
Main Functions
Respond to customer phone calls, emails, and chats
Perform computer data entry for orders received via phone calls, faxes, emails, or other sources
Provide technical information about our products and answer questions regarding the use of the electronic ordering systems
Communicate changes to orders or additional delays, obtain missing information or frames, and inform customers of promotions and sales programs
Manage daily service level reports
Qualifications
High school diploma
3 to 5 years of experience in a similar position
Good analytical and problem‑solving skills
Ability to work in a dynamic environment with minimal supervision
Knowledge of Microsoft Office and Gmail
Ability to multitask
Team player with strong cross‑departmental communication skills
Experience in optics is an asset
Fluent English
Pay Range:
17.18 – 23.78
This posting is for an existing vacancy within our business. Pay is determined by geography, experience, qualifications, skills, and local minimum wage requirements. The employee may be offered a competitive bonus and/or commission plan that complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica Speak‑Up Hotline at 844‑303‑0229 (be sure to provide your name, job ID number, and contact information) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, victim status, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other protected characteristic. Native Americans in the US receive preference in accordance with Tribal Law.
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920064 Store #:
E01140 Ops - Cust Svc - General Syra2 Position:
Full-Time Total Rewards:
Benefits/Incentive Information
Our company is a leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We serve consumers in over 150 countries through well‑known brands such as Essilor, Ray‑Ban, Oakley, Persol, Oliver Peoples, and retail channels including Sunglass Hut, LensCrafters, Target Optical, and leading e‑commerce platforms.
We offer a dynamic environment that leverages technology and innovation to pioneer new solutions. Join our global community of over 200,000 employees who are driving the transformation of the eyewear and eye‑care industry.
General Function You will provide professional services to internal and external clients by responding to telephone inquiries, processing client orders, and ensuring accurate data entry.
Main Functions
Respond to customer phone calls, emails, and chats
Perform computer data entry for orders received via phone calls, faxes, emails, or other sources
Provide technical information about our products and answer questions regarding the use of the electronic ordering systems
Communicate changes to orders or additional delays, obtain missing information or frames, and inform customers of promotions and sales programs
Manage daily service level reports
Qualifications
High school diploma
3 to 5 years of experience in a similar position
Good analytical and problem‑solving skills
Ability to work in a dynamic environment with minimal supervision
Knowledge of Microsoft Office and Gmail
Ability to multitask
Team player with strong cross‑departmental communication skills
Experience in optics is an asset
Fluent English
Pay Range:
17.18 – 23.78
This posting is for an existing vacancy within our business. Pay is determined by geography, experience, qualifications, skills, and local minimum wage requirements. The employee may be offered a competitive bonus and/or commission plan that complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica Speak‑Up Hotline at 844‑303‑0229 (be sure to provide your name, job ID number, and contact information) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, victim status, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other protected characteristic. Native Americans in the US receive preference in accordance with Tribal Law.
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