Customer Service Representative
Staffmark Group, West Monroe, LA, United States
Customer Service Representative
West Monroe, LA
Pay Rate: $13.00 - $14.00 per hour
Shift: 8 am - 5 pm
Background / Experience
Previous customer service experience required; healthcare or DME experience preferred
Knowledge of Medicare, Medicaid, and insurance verification processes is a strong plus
Strong communication skills with a compassionate, patient‑first approach
High attention to detail and strong organizational skills
Ability to multitask and manage a high volume of calls and orders
Basic computer skills, including Microsoft Office and data entry systems
Ability to handle sensitive information with confidentiality and professionalism
Key Responsibilities
Assist patients and caregivers with ordering medical supplies, including adult diapers and related products
Verify insurance eligibility and benefits with Medicare, Medicaid, and commercial insurance providers
Process new patient intakes, including collecting required documentation and prescriptions
Submit and track insurance authorizations and claims
Communicate with physicians' offices to obtain necessary documentation (CMNs, prescriptions, etc.)
Follow up on orders, backorders, and shipment status to ensure timely delivery
Maintain accurate patient records in compliance with HIPAA regulations
Handle inbound and outbound calls, providing excellent customer service and support
Resolve billing or coverage issues with patients and insurance companies
Benefits
Competitive, reliable weekly pay
Medical, dental & vision coverage
401(k) savings option
Good people, good vibes, and good growth potential
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non‑AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
#J-18808-Ljbffr
West Monroe, LA
Pay Rate: $13.00 - $14.00 per hour
Shift: 8 am - 5 pm
Background / Experience
Previous customer service experience required; healthcare or DME experience preferred
Knowledge of Medicare, Medicaid, and insurance verification processes is a strong plus
Strong communication skills with a compassionate, patient‑first approach
High attention to detail and strong organizational skills
Ability to multitask and manage a high volume of calls and orders
Basic computer skills, including Microsoft Office and data entry systems
Ability to handle sensitive information with confidentiality and professionalism
Key Responsibilities
Assist patients and caregivers with ordering medical supplies, including adult diapers and related products
Verify insurance eligibility and benefits with Medicare, Medicaid, and commercial insurance providers
Process new patient intakes, including collecting required documentation and prescriptions
Submit and track insurance authorizations and claims
Communicate with physicians' offices to obtain necessary documentation (CMNs, prescriptions, etc.)
Follow up on orders, backorders, and shipment status to ensure timely delivery
Maintain accurate patient records in compliance with HIPAA regulations
Handle inbound and outbound calls, providing excellent customer service and support
Resolve billing or coverage issues with patients and insurance companies
Benefits
Competitive, reliable weekly pay
Medical, dental & vision coverage
401(k) savings option
Good people, good vibes, and good growth potential
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non‑AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
#J-18808-Ljbffr