Customer Service Representative
Adecco US, Inc., Milwaukee, WI, United States
Customer Service Representative
Location:
Milwaukee, WI (Onsite)
Pay:
$31–$34/hour
Employment Type:
Direct Hire
Position Overview We are seeking a detail-oriented Technical Customer Service Representative to support customers in the aerospace and defense industries. This role is responsible for providing accurate, timely support related to parts, orders, and technical requirements while serving as a primary point of contact for customer communication.
The ideal candidate will be comfortable navigating complex customer portals, reviewing technical order requirements, and collaborating cross-functionally to ensure a high level of service and operational efficiency.
Key Responsibilities Customer Support & Communication
Serve as the primary point of contact for assigned accounts, handling inquiries related to order status, product availability, documentation, and timelines via phone, email, and customer portals
Build strong customer relationships through proactive communication, follow-through, and ownership of requests from inquiry through fulfillment
Communicate order confirmations, ship dates, delays, expedites, and partial shipments while setting clear expectations
Support returns, credits/debits, and order discrepancies (RMA) in collaboration with internal teams
Order & Portal Management
Navigate customer portal systems to receive purchase orders, manage forecasts/schedules, acknowledge orders, and submit updates or documentation
Process advance shipping notices, generate required labeling, and coordinate shipment scheduling as needed
Review and validate purchase orders for accuracy (pricing, quantities, delivery dates, terms, etc.) and enter orders into ERP systems
Coordinate changes such as expedites, schedule adjustments, and order splits with internal teams
Documentation & Compliance
Ensure compliance with customer-specific requirements, quality standards, and internal procedures for documentation and change control
Issue Resolution & Continuous Improvement
Investigate and resolve order issues including shortages, damages, invoice discrepancies, and portal errors
Support customer complaints and corrective action processes by gathering relevant data and coordinating with internal stakeholders
Participate in continuous improvement initiatives to enhance processes and reduce errors
Cross-Functional Collaboration
Partner with Sales, Engineering, Planning, Operations, and Logistics teams to meet customer requirements
Assist with quotes, pricing updates, forecasts, and long-term agreements
Coordinate shipping requirements, including export documentation and delivery scheduling
Qualifications
Experience:
2–3 years in customer service, order management, or inside sales within manufacturing, aerospace, defense, or industrial environments
Systems:
Experience with ERP systems (SAP, Oracle, Infor, etc.), Microsoft Office, and customer portals; EDI experience is a plus
Communication:
Strong written and verbal communication skills with the ability to manage expectations and resolve issues effectively
Attention to Detail:
High level of accuracy in order processing and documentation
Education:
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Supply Chain, or a related field preferred
Pay Details $31.00 to $34.00 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Milwaukee, WI (Onsite)
Pay:
$31–$34/hour
Employment Type:
Direct Hire
Position Overview We are seeking a detail-oriented Technical Customer Service Representative to support customers in the aerospace and defense industries. This role is responsible for providing accurate, timely support related to parts, orders, and technical requirements while serving as a primary point of contact for customer communication.
The ideal candidate will be comfortable navigating complex customer portals, reviewing technical order requirements, and collaborating cross-functionally to ensure a high level of service and operational efficiency.
Key Responsibilities Customer Support & Communication
Serve as the primary point of contact for assigned accounts, handling inquiries related to order status, product availability, documentation, and timelines via phone, email, and customer portals
Build strong customer relationships through proactive communication, follow-through, and ownership of requests from inquiry through fulfillment
Communicate order confirmations, ship dates, delays, expedites, and partial shipments while setting clear expectations
Support returns, credits/debits, and order discrepancies (RMA) in collaboration with internal teams
Order & Portal Management
Navigate customer portal systems to receive purchase orders, manage forecasts/schedules, acknowledge orders, and submit updates or documentation
Process advance shipping notices, generate required labeling, and coordinate shipment scheduling as needed
Review and validate purchase orders for accuracy (pricing, quantities, delivery dates, terms, etc.) and enter orders into ERP systems
Coordinate changes such as expedites, schedule adjustments, and order splits with internal teams
Documentation & Compliance
Ensure compliance with customer-specific requirements, quality standards, and internal procedures for documentation and change control
Issue Resolution & Continuous Improvement
Investigate and resolve order issues including shortages, damages, invoice discrepancies, and portal errors
Support customer complaints and corrective action processes by gathering relevant data and coordinating with internal stakeholders
Participate in continuous improvement initiatives to enhance processes and reduce errors
Cross-Functional Collaboration
Partner with Sales, Engineering, Planning, Operations, and Logistics teams to meet customer requirements
Assist with quotes, pricing updates, forecasts, and long-term agreements
Coordinate shipping requirements, including export documentation and delivery scheduling
Qualifications
Experience:
2–3 years in customer service, order management, or inside sales within manufacturing, aerospace, defense, or industrial environments
Systems:
Experience with ERP systems (SAP, Oracle, Infor, etc.), Microsoft Office, and customer portals; EDI experience is a plus
Communication:
Strong written and verbal communication skills with the ability to manage expectations and resolve issues effectively
Attention to Detail:
High level of accuracy in order processing and documentation
Education:
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Supply Chain, or a related field preferred
Pay Details $31.00 to $34.00 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr