Customer Service Representative
smartlinecoreservicesprivate, San Antonio, TX, United States
smartlinecoreservicesprivate | Full time
Customer Service Representative
San Antonio, United States | Posted on 04/25/2026
About the Role: Customer Service Representatives are responsible for collecting payments on behalf of various clients across the country. Responsibilities include handling inbound and outbound calls in compliance with FDCPA (Fair Debt Collection Practices Act) guidelines.
Key Performance Indicators (KPIs):
Average Call Handle Time
Call Notation Accuracy and Speed
Daily Call Volume Handled
This is a fast-paced, high-volume environment, so candidates must be able to multitask, navigate multiple systems, update account notes in real time, and communicate clearly and professionally with customers.
Ideal Candidate Profile:
Basic computer skills
Ability to compute basic math
Ability to multitask and switch between multiple systems
Competitive, resourceful, and goal-driven
Strong work ethic and team player mentality
Punctual and dependable with good attendance
Knowledge of FDCPA, HIPAA, and state/local collection laws (preferred)
Eligible for licensing in all states (preferred)
Excellent listening and communication skills
Professional demeanor and stress tolerance
Able to handle escalated calls and reach resolutions
Well-organized in taking and processing payments
Capable of maintaining the Firm’s standards while handling calls
Must be able to efficiently navigate the CUB’s system
Requirements
Physical Requirements:
Work in an enclosed call centerenvironment office and mostly work on the computer.
While performing the duties ofthis job, the employee is regularly required to sit, talk, or walk.
Will use hands and fingers tooperate office equipment such as a computer and printer.
Nominal amount of light liftingrequired.
Specific vision abilitiesrequired including close vision and the ability to adjust focus.
Requirements:
Arrive to workstation in aprompt and timely manner.
Previous experience in customerservice, collections, sales, or a related role is preferred.
Attain working knowledge of theclient’s processes and requirements and be able to communicate this in aprofessional manner.
Successfully overcomingobjections in a short period of time.
Working independently andproductively without close supervision.
Bilingual in Spanish is a PLUS.
High school Diploma or GEDequivalent REQUIRED.
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Customer Service Representative
San Antonio, United States | Posted on 04/25/2026
About the Role: Customer Service Representatives are responsible for collecting payments on behalf of various clients across the country. Responsibilities include handling inbound and outbound calls in compliance with FDCPA (Fair Debt Collection Practices Act) guidelines.
Key Performance Indicators (KPIs):
Average Call Handle Time
Call Notation Accuracy and Speed
Daily Call Volume Handled
This is a fast-paced, high-volume environment, so candidates must be able to multitask, navigate multiple systems, update account notes in real time, and communicate clearly and professionally with customers.
Ideal Candidate Profile:
Basic computer skills
Ability to compute basic math
Ability to multitask and switch between multiple systems
Competitive, resourceful, and goal-driven
Strong work ethic and team player mentality
Punctual and dependable with good attendance
Knowledge of FDCPA, HIPAA, and state/local collection laws (preferred)
Eligible for licensing in all states (preferred)
Excellent listening and communication skills
Professional demeanor and stress tolerance
Able to handle escalated calls and reach resolutions
Well-organized in taking and processing payments
Capable of maintaining the Firm’s standards while handling calls
Must be able to efficiently navigate the CUB’s system
Requirements
Physical Requirements:
Work in an enclosed call centerenvironment office and mostly work on the computer.
While performing the duties ofthis job, the employee is regularly required to sit, talk, or walk.
Will use hands and fingers tooperate office equipment such as a computer and printer.
Nominal amount of light liftingrequired.
Specific vision abilitiesrequired including close vision and the ability to adjust focus.
Requirements:
Arrive to workstation in aprompt and timely manner.
Previous experience in customerservice, collections, sales, or a related role is preferred.
Attain working knowledge of theclient’s processes and requirements and be able to communicate this in aprofessional manner.
Successfully overcomingobjections in a short period of time.
Working independently andproductively without close supervision.
Bilingual in Spanish is a PLUS.
High school Diploma or GEDequivalent REQUIRED.
#J-18808-Ljbffr