Personal Banker (Float) - North East Region / JC Heights - Full-Time
Provident Bank, Jersey City, NJ, United States
Provident Bank is a well-regarded financial institution with a multi‑branch presence in New Jersey, Eastern Pennsylvania, and New York. Our longevity reflects a commitment to employees, customers, and the communities we serve, placing them at the center of our work. At Provident Bank, we are committed to enhancing our customer and employees’ experience.
Overview
As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction. This position may be assigned as a Float to the North East Region, with travel to branches in Bayonne, Greenville, Lafayette, Heights, Main (Washington St), and Journal Square; circumstances may require covering staffing at any branch within the Central Region. The Personal Banker performs both transaction and sales/service duties with responsibilities that vary by the needs of the branch. Responsibilities include processing a variety of financial transactions, opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and conducting needs-based assessments. The Personal Banker may research and resolve account issues and promote organizational products and services by referring current or prospective customers to other departments.
This position is responsible for meeting sales expectations (deposits, loans, and revenue), generating sales and referrals, and managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch tasks, end-of-day functions, and reporting according to branch policies and procedures. This position may be eligible to obtain Life and Health Licensing. All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.
Key Responsibilities
Sales
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy customer needs
Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services
Actively refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner
Exceed customer expectations through active engagement and dedication to servicing and building customer relationships
Advance the Bank's Corporate Sales Program through consultative needs assessments, developing new relationships, expanding existing ones, and managing a book of business
Service
Identify opportunities with customers and prospective customers through lobby management
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business
Help maintain cost efficiency to achieve branch goals and ensure quality customer service and adherence to sales and brand standards
Responsible for sales and service
Execute expectations for a positive customer service experience
Operations
Ensure operational and financial safety and soundness in accordance with Bank policies, compliance, and applicable laws and regulations
Leverage lobby management as a tool for controlling and mitigating risk
Establish customer identity according to guidelines and adhere to all other compliance procedures
Assist branch management with branch operations as needed
Perform transactions including check cashing, withdrawals, deposits, and loan payments
Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
Assist in training other branch employees
Provide support to the contact center during high call volumes
Handle customer inquiries by telephone
Provide access to safe deposit boxes
Minimum Qualifications
High school diploma or GED
Minimum of 6 months of sales and service experience in a customer-facing retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based upon the needs of the business
Demonstrates a positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Understand and adhere to safety and security practices
Demonstrate and apply good relationship-building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations and presenting sales opportunities
Strong customer service/advocacy skills
Strong organizational and time management skills
Strong PC skills and ability to quickly learn various computer programs, including Microsoft Office
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence
Preferred Qualifications
Prior retail banking experience
Life and Health Licenses to support investment program
Working Conditions
Retail Banking Branch Areas. Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
Lifting from 5 to 25 lbs. (Coins)
Prolonged sitting/standing
Occasional bending or stooping (to retrieve coins from individual vault)
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
Pay Details
$18.41 - $23.03 Hourly
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holidays (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. The company also provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company-sponsored Tuition Disbursement and Loan Repayment programs are available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
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Overview
As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction. This position may be assigned as a Float to the North East Region, with travel to branches in Bayonne, Greenville, Lafayette, Heights, Main (Washington St), and Journal Square; circumstances may require covering staffing at any branch within the Central Region. The Personal Banker performs both transaction and sales/service duties with responsibilities that vary by the needs of the branch. Responsibilities include processing a variety of financial transactions, opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and conducting needs-based assessments. The Personal Banker may research and resolve account issues and promote organizational products and services by referring current or prospective customers to other departments.
This position is responsible for meeting sales expectations (deposits, loans, and revenue), generating sales and referrals, and managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch tasks, end-of-day functions, and reporting according to branch policies and procedures. This position may be eligible to obtain Life and Health Licensing. All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.
Key Responsibilities
Sales
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy customer needs
Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services
Actively refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner
Exceed customer expectations through active engagement and dedication to servicing and building customer relationships
Advance the Bank's Corporate Sales Program through consultative needs assessments, developing new relationships, expanding existing ones, and managing a book of business
Service
Identify opportunities with customers and prospective customers through lobby management
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business
Help maintain cost efficiency to achieve branch goals and ensure quality customer service and adherence to sales and brand standards
Responsible for sales and service
Execute expectations for a positive customer service experience
Operations
Ensure operational and financial safety and soundness in accordance with Bank policies, compliance, and applicable laws and regulations
Leverage lobby management as a tool for controlling and mitigating risk
Establish customer identity according to guidelines and adhere to all other compliance procedures
Assist branch management with branch operations as needed
Perform transactions including check cashing, withdrawals, deposits, and loan payments
Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
Assist in training other branch employees
Provide support to the contact center during high call volumes
Handle customer inquiries by telephone
Provide access to safe deposit boxes
Minimum Qualifications
High school diploma or GED
Minimum of 6 months of sales and service experience in a customer-facing retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based upon the needs of the business
Demonstrates a positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Understand and adhere to safety and security practices
Demonstrate and apply good relationship-building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations and presenting sales opportunities
Strong customer service/advocacy skills
Strong organizational and time management skills
Strong PC skills and ability to quickly learn various computer programs, including Microsoft Office
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence
Preferred Qualifications
Prior retail banking experience
Life and Health Licenses to support investment program
Working Conditions
Retail Banking Branch Areas. Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
Lifting from 5 to 25 lbs. (Coins)
Prolonged sitting/standing
Occasional bending or stooping (to retrieve coins from individual vault)
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
Pay Details
$18.41 - $23.03 Hourly
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holidays (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. The company also provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company-sponsored Tuition Disbursement and Loan Repayment programs are available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
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