Service Desk Analyst
Jobs via Dice, Oshkosh, WI, United States
Service Desk Technician
Training Schedule: Monday‑Friday, 8:00 AM – 5:00 PM
Work Model: 100% Onsite
Shifts Available
Monday – Friday, 5:30 AM – 2:30 PM
Wednesday – Sunday, 6:30 AM – 3:30 PM
Position Overview The Service Desk Technician provides first‑level technical support for end users across a large, enterprise‑level environment. This role involves resolving issues via phone, email, and chat, documenting all interactions in a ticketing system, and escalating when necessary. Common support areas include account access, software issues, break/fix troubleshooting, and general user assistance. This is an excellent opportunity for an entry‑level candidate to gain hands‑on experience in a professional IT environment.
Key Responsibilities
Serve as the first point of contact for technical support requests through phone, email, and chat.
Troubleshoot and resolve issues related to user accounts, software, hardware, and general system access.
Assist with requests related to productivity tools, communication platforms, and system migrations.
Perform password resets, account updates, and basic user administration tasks.
Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
Escalate unresolved or complex issues to higher‑level support teams.
Provide clear, professional communication to users at all organizational levels.
Follow established workflows, service level expectations, and escalation procedures.
Support ongoing operational initiatives and contribute to team goals.
Required Skills & Experience
Strong customer service and communication skills.
Ability to troubleshoot basic technical issues and guide users through solutions.
Familiarity with account management tasks such as password resets and profile updates.
Experience working with a ticketing system in a support environment.
Ability to work independently and manage multiple tasks in a fast‑paced setting.
Basic understanding of common operating systems, office applications, and user support workflows.
Preferred Qualifications
Experience in a service desk or help desk role within an enterprise environment.
Exposure to user administration, system access management, or software support.
Familiarity with common productivity suites and collaboration tools.
Strong interest in developing a long‑term career in IT support.
Education
Additional technical training or certifications are a plus.
Job Type & Location This is a Contract position based out of Oshkosh, WI.
Pay And Benefits The pay range for this position is $18.00 – $20.00 /hr.
Benefits subject to eligibility and length of employment:
Medical, dental, & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off / Leave (PTO, vacation or sick leave)
Workplace Type This is a fully onsite position in Oshkosh, WI.
Application Deadline This position is anticipated to close on May 4, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Work Model: 100% Onsite
Shifts Available
Monday – Friday, 5:30 AM – 2:30 PM
Wednesday – Sunday, 6:30 AM – 3:30 PM
Position Overview The Service Desk Technician provides first‑level technical support for end users across a large, enterprise‑level environment. This role involves resolving issues via phone, email, and chat, documenting all interactions in a ticketing system, and escalating when necessary. Common support areas include account access, software issues, break/fix troubleshooting, and general user assistance. This is an excellent opportunity for an entry‑level candidate to gain hands‑on experience in a professional IT environment.
Key Responsibilities
Serve as the first point of contact for technical support requests through phone, email, and chat.
Troubleshoot and resolve issues related to user accounts, software, hardware, and general system access.
Assist with requests related to productivity tools, communication platforms, and system migrations.
Perform password resets, account updates, and basic user administration tasks.
Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
Escalate unresolved or complex issues to higher‑level support teams.
Provide clear, professional communication to users at all organizational levels.
Follow established workflows, service level expectations, and escalation procedures.
Support ongoing operational initiatives and contribute to team goals.
Required Skills & Experience
Strong customer service and communication skills.
Ability to troubleshoot basic technical issues and guide users through solutions.
Familiarity with account management tasks such as password resets and profile updates.
Experience working with a ticketing system in a support environment.
Ability to work independently and manage multiple tasks in a fast‑paced setting.
Basic understanding of common operating systems, office applications, and user support workflows.
Preferred Qualifications
Experience in a service desk or help desk role within an enterprise environment.
Exposure to user administration, system access management, or software support.
Familiarity with common productivity suites and collaboration tools.
Strong interest in developing a long‑term career in IT support.
Education
Additional technical training or certifications are a plus.
Job Type & Location This is a Contract position based out of Oshkosh, WI.
Pay And Benefits The pay range for this position is $18.00 – $20.00 /hr.
Benefits subject to eligibility and length of employment:
Medical, dental, & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off / Leave (PTO, vacation or sick leave)
Workplace Type This is a fully onsite position in Oshkosh, WI.
Application Deadline This position is anticipated to close on May 4, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr