Service Desk Analyst
Jobs via Dice, Evansville, IN, United States
Description
Service Desk contract (12+ months with opportunity for extension or conversion). The position is based in Evansville, IN and the Service Desk teams primarily sit in either Oshkosh, WI or Evansville, IN.
Shifts
Monday - Friday
6a - 3p
7:30a - 4:30p
10a - 7p
Will train on a Monday‑Friday 8‑5 schedule
Responsibilities Provide first‑level phone, email, and chat support for all end‑user issues. Resolve tickets using the ServiceNow ticketing system, including handling O365 migrations, access requests, Microsoft issues, break/fix, and SAP issues. Gather, document, and attempt to solve or appropriately triage customer requests and issues.
Qualifications
Experience as a service desk analyst in an enterprise environment, ideally with O365 and Active Directory
Strong troubleshooting and customer service skills
Knowledge of ServiceNow ticketing, Technician support, and Microsoft Office 365
Understanding of Windows 10, Outlook, and basic hardware support
Skills
Help desk, Support, Troubleshooting, Service desk, Customer service
Active Directory, Technical support, Phone support
Servicenow, Office 365, Ticketing system, Password reset
Microsoft office, O365, Windows 10, Outlook, Hardware, Service
Technical Assessment (Do NOT SEND THIS LIST TO CANDIDATES)
Connect the projector and set up the display so it is extended
Create a shortcut for Google search on the desktop
Pin Google Chrome to the taskbar
Navigate to Device Manager
Navigate to Services
Ping a device
Navigate to "Program files" from a freshly open Command Prompt
Describe to a customer how to find their IP address
Clear IE cache, also known as browsing history
Connect to print server \\PS113001 and add a printer
Demonstrate how to reset a password through Active Directory
Demonstrate how to clear cached Windows credentials
Demonstrate how you would re‑build a .ost file
Demonstrate how to run an office application in Safe mode
Map the drive \\fs071007\shared
Experience Level Entry Level
Job Type & Location Contract position based out of Evansville, IN
Pay And Benefits
Pay range: $18.00 - $20.00/hr
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Evansville, IN
Application Deadline May 1, 2026
Equal Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Shifts
Monday - Friday
6a - 3p
7:30a - 4:30p
10a - 7p
Will train on a Monday‑Friday 8‑5 schedule
Responsibilities Provide first‑level phone, email, and chat support for all end‑user issues. Resolve tickets using the ServiceNow ticketing system, including handling O365 migrations, access requests, Microsoft issues, break/fix, and SAP issues. Gather, document, and attempt to solve or appropriately triage customer requests and issues.
Qualifications
Experience as a service desk analyst in an enterprise environment, ideally with O365 and Active Directory
Strong troubleshooting and customer service skills
Knowledge of ServiceNow ticketing, Technician support, and Microsoft Office 365
Understanding of Windows 10, Outlook, and basic hardware support
Skills
Help desk, Support, Troubleshooting, Service desk, Customer service
Active Directory, Technical support, Phone support
Servicenow, Office 365, Ticketing system, Password reset
Microsoft office, O365, Windows 10, Outlook, Hardware, Service
Technical Assessment (Do NOT SEND THIS LIST TO CANDIDATES)
Connect the projector and set up the display so it is extended
Create a shortcut for Google search on the desktop
Pin Google Chrome to the taskbar
Navigate to Device Manager
Navigate to Services
Ping a device
Navigate to "Program files" from a freshly open Command Prompt
Describe to a customer how to find their IP address
Clear IE cache, also known as browsing history
Connect to print server \\PS113001 and add a printer
Demonstrate how to reset a password through Active Directory
Demonstrate how to clear cached Windows credentials
Demonstrate how you would re‑build a .ost file
Demonstrate how to run an office application in Safe mode
Map the drive \\fs071007\shared
Experience Level Entry Level
Job Type & Location Contract position based out of Evansville, IN
Pay And Benefits
Pay range: $18.00 - $20.00/hr
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Evansville, IN
Application Deadline May 1, 2026
Equal Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr