Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams, Ponchatoula, LA, United States
Position Overview
Join our team as a Customer Service Specialist at Store #723859 located at 101 Pelican Park Dr., Ponchatoula, LA 70454, in a part-time role.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in-stock and presentable condition in assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Minimum Qualifications
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Spanish.
Must have a valid, unrestricted driver's license.
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin-Williams, must have received at least a "meets expectations" (3) rating on most recent performance appraisal.
If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for current position.
Preferred Qualifications
Have at least a high school diploma or GED.
Have at least one (1) year of experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint-related products.
Have previous work experience operating tinting and mixing equipment.
Benefits and Compensation
Life: rewards, benefits and the flexibility to enhance your health and well-being.
Career: opportunities to learn, develop new skills and grow your contribution.
Connection: an inclusive team and commitment to our own and broader communities.
Compensation decisions are dependent on the facts and circumstances of each case and may fall within a wage range that considers skill sets, experience, training, licensure and certifications, and other business needs. The wage range for this role is accurate as of the date of this posting. The company reserves the right to modify compensation and benefits at any time.
EEO Statement
Qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of protected veterans.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
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Join our team as a Customer Service Specialist at Store #723859 located at 101 Pelican Park Dr., Ponchatoula, LA 70454, in a part-time role.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in-stock and presentable condition in assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Minimum Qualifications
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Spanish.
Must have a valid, unrestricted driver's license.
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin-Williams, must have received at least a "meets expectations" (3) rating on most recent performance appraisal.
If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for current position.
Preferred Qualifications
Have at least a high school diploma or GED.
Have at least one (1) year of experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint-related products.
Have previous work experience operating tinting and mixing equipment.
Benefits and Compensation
Life: rewards, benefits and the flexibility to enhance your health and well-being.
Career: opportunities to learn, develop new skills and grow your contribution.
Connection: an inclusive team and commitment to our own and broader communities.
Compensation decisions are dependent on the facts and circumstances of each case and may fall within a wage range that considers skill sets, experience, training, licensure and certifications, and other business needs. The wage range for this role is accurate as of the date of this posting. The company reserves the right to modify compensation and benefits at any time.
EEO Statement
Qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of protected veterans.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
#J-18808-Ljbffr