Benefits Specialist
Staffing Solutions Organization LLC, Madison, WI, United States
Benefits Specialist (2 Positions)
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.
Position Details:
Employment Type: Full-Time
Hours: 40 hours/week
Duration: Long-term assignment (12+ months)
Anticipated Start Date: May 18, 2026
Hourly Rate: $22$23/hour
Work Location: Remote with limited in-office presence Madison, WI (approximately 13 times per month as business needs require)
Residency Requirement: Current Wisconsin residents only
Position Summary:
Our client administers retirement, insurance, and other benefit programs for state and local government employees and retirees. The Benefits Specialist supports operational staff and management in the administration of public employee benefit programs. This role requires learning and applying complex benefit rules related to eligibility, enrollment, benefit applications, and distributions across multiple programs.
The position involves working with highly sensitive and complex member data, ensuring accurate updates and remediation, and translating technical benefit information into clear, member-friendly communications.
Initial assignments will focus on supporting benefits administration modernization initiatives, including research, analysis, and correction of data issues during system conversions. As business needs require, the role may also include daily operational processing and direct member communication.
Key Responsibilities:
Research, analyze, and remediate benefit data during system modernization and conversion initiatives
Accurately update and maintain member demographic and benefit account information
Process benefit program transactions, including: Health Insurance, Life Insurance, Vision and Dental Insurance, Medicare-related benefits
Interpret and apply Wisconsin statutes, administrative codes, policies, and procedures
Communicate complex benefit information clearly via phone, email, and written correspondence
Collaborate with internal teams to ensure accurate and timely benefit administration
Handle confidential information in compliance with privacy and security requirements
Manage multiple assignments while meeting deadlines and quality standards
Required Qualifications:
Strong attention to detail and accuracy
Ability to work with large and complex data sets
Analytical and critical thinking skills for effective problem solving
Interpreting and explaining complex rules, policies, or data
Applying customer service principles in a public-facing environment
Time management and prioritization of multiple concurrent tasks
Collaboration across teams and organizational levels
Learning and adapting to new systems, tools, and applications
Clear and professional written, verbal, and interpersonal communication
Handling sensitive and confidential information appropriately
Preferred Characteristics:
Adaptability in a fast-paced, changing environment
Interest in public service and benefit administration
Willingness to assist across operational areas as needs evolve
Comfort supporting system modernization and process improvement efforts
What We're Looking For:
SSO is seeking reliable, energetic, and detail-oriented individuals who are motivated to learn and contribute to a mission-driven organization. Successful candidates will demonstrate flexibility, professionalism, and a strong commitment to service while supporting both daily operations and long-term modernization initiatives.
Benefits That Support You:
At SSO, we invest in our employees by supporting health, financial stability, and career growth.
Benefits include:
Health, vision, and dental insurance
401(k) with discretionary employer match
Paid time off and holidays
Flexible spending accounts
Additional employee perks
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.
Position Details:
Employment Type: Full-Time
Hours: 40 hours/week
Duration: Long-term assignment (12+ months)
Anticipated Start Date: May 18, 2026
Hourly Rate: $22$23/hour
Work Location: Remote with limited in-office presence Madison, WI (approximately 13 times per month as business needs require)
Residency Requirement: Current Wisconsin residents only
Position Summary:
Our client administers retirement, insurance, and other benefit programs for state and local government employees and retirees. The Benefits Specialist supports operational staff and management in the administration of public employee benefit programs. This role requires learning and applying complex benefit rules related to eligibility, enrollment, benefit applications, and distributions across multiple programs.
The position involves working with highly sensitive and complex member data, ensuring accurate updates and remediation, and translating technical benefit information into clear, member-friendly communications.
Initial assignments will focus on supporting benefits administration modernization initiatives, including research, analysis, and correction of data issues during system conversions. As business needs require, the role may also include daily operational processing and direct member communication.
Key Responsibilities:
Research, analyze, and remediate benefit data during system modernization and conversion initiatives
Accurately update and maintain member demographic and benefit account information
Process benefit program transactions, including: Health Insurance, Life Insurance, Vision and Dental Insurance, Medicare-related benefits
Interpret and apply Wisconsin statutes, administrative codes, policies, and procedures
Communicate complex benefit information clearly via phone, email, and written correspondence
Collaborate with internal teams to ensure accurate and timely benefit administration
Handle confidential information in compliance with privacy and security requirements
Manage multiple assignments while meeting deadlines and quality standards
Required Qualifications:
Strong attention to detail and accuracy
Ability to work with large and complex data sets
Analytical and critical thinking skills for effective problem solving
Interpreting and explaining complex rules, policies, or data
Applying customer service principles in a public-facing environment
Time management and prioritization of multiple concurrent tasks
Collaboration across teams and organizational levels
Learning and adapting to new systems, tools, and applications
Clear and professional written, verbal, and interpersonal communication
Handling sensitive and confidential information appropriately
Preferred Characteristics:
Adaptability in a fast-paced, changing environment
Interest in public service and benefit administration
Willingness to assist across operational areas as needs evolve
Comfort supporting system modernization and process improvement efforts
What We're Looking For:
SSO is seeking reliable, energetic, and detail-oriented individuals who are motivated to learn and contribute to a mission-driven organization. Successful candidates will demonstrate flexibility, professionalism, and a strong commitment to service while supporting both daily operations and long-term modernization initiatives.
Benefits That Support You:
At SSO, we invest in our employees by supporting health, financial stability, and career growth.
Benefits include:
Health, vision, and dental insurance
401(k) with discretionary employer match
Paid time off and holidays
Flexible spending accounts
Additional employee perks