Collections Specialist
HMI Glass, Louisville, KY, United States
Collections Specialist
Performs a variety of accounting tasks related to collections.
Essential Duties And Responsibilities
Place collection calls to assigned customers with past due accounts
Email follow ups to past due customers
Handle customer account questions by reviewing billing and payment transactions, helping to research discrepancies and working with sales as needed to resolve customer issues
Provide weekly feedback to leadership on problem accounts and cash projections
Coordinate with outside sales to resolve customer collection issues
Take incoming calls from customers and sales
Contact customers with declined/returned payments
All other duties as assigned.
Required Skills & Abilities
Strong phone skills
Strong attention to detail and organizational skills
Excellent verbal and written communication skills
Excellent customer service
Negotiation skills
Proficient in Microsoft Office and related software, advanced Excel skills
Ability to operate office equipment
Ability to work independently in a fast-paced environment
Ability to manage multiple tasks and think strategically
Physical Demands
Mostly sitting with some standing and walking.
Work Environment
Office setting with controlled heating and cooling.
Required Education
High School Diploma or equivalent required. Two Years College Accounting Courses preferred.
Required Experience
3-5 years of experience in collections. Computer skills Sage 500 (Mas500) and manufacturing company experience a plus.
Performs a variety of accounting tasks related to collections.
Essential Duties And Responsibilities
Place collection calls to assigned customers with past due accounts
Email follow ups to past due customers
Handle customer account questions by reviewing billing and payment transactions, helping to research discrepancies and working with sales as needed to resolve customer issues
Provide weekly feedback to leadership on problem accounts and cash projections
Coordinate with outside sales to resolve customer collection issues
Take incoming calls from customers and sales
Contact customers with declined/returned payments
All other duties as assigned.
Required Skills & Abilities
Strong phone skills
Strong attention to detail and organizational skills
Excellent verbal and written communication skills
Excellent customer service
Negotiation skills
Proficient in Microsoft Office and related software, advanced Excel skills
Ability to operate office equipment
Ability to work independently in a fast-paced environment
Ability to manage multiple tasks and think strategically
Physical Demands
Mostly sitting with some standing and walking.
Work Environment
Office setting with controlled heating and cooling.
Required Education
High School Diploma or equivalent required. Two Years College Accounting Courses preferred.
Required Experience
3-5 years of experience in collections. Computer skills Sage 500 (Mas500) and manufacturing company experience a plus.