Coordinator, Customer Relations

Carmax - 12800 Tuckahoe Creek Parkway - Responsibilities: Provide an unrivaled customer experience to assist callers or route calls to the appropriate party.; Organize, distribute, and respond to emails, review sites, letters, and other general inquiry contacts.; Identify customer experience gaps and communicate to leadership to improve overall customer experience.; Support onboarding by assisting new-hires and executing Day One activities.; Support the business during operational hours.