Sr. Coordinator, Accounts Receivable
CarMax, Richmond, VA, United States
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
About This Job
The Senior Coordinator, Accounts Receivable is responsible for working with CarMax stores, external partners, customers, and other internal partners to resolve open receivables and customer service situations. The responsibilities in this role are cross-functional across multiple desks. Other duties include performing various accounting tasks related to receivable accounts such as applying payments, facilitation of refunds, researching and resolving errors within Accounts Receivable systems, and providing exceptional customer service by resolving email inquiries. A successful Senior Coordinator in Accounts Receivable must demonstrate strong teamwork, a drive to deliver timely, high-quality work and a commitment to customer service.
What You Will Do – Essential Responsibilities
Facilitate parts of the collection process for amounts owed to CarMax by external sources and retail customers.
Perform general ledger activities including but not limited to journal entries and account reconciliations.
Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners.
Adhere to state, federal, and local laws as well as various regulations, company policies and SOX Controls regarding account management as well as business area specific processes.
Communicate sensitive and complex information to customers, internal teams, and external partners.
Work on projects as assigned.
Qualifications And Requirements
Takes the time necessary to make the right choice; does so quickly if needed
Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts
Balances and prioritizes competing responsibilities appropriately
Communicates effectively through written and verbal methods to a variety of audiences both internal & external
Uses all resources to make good decisionsPartners with others to best serve the customer
Builds and maintains relationships across internal teams and with external business partners
Champions and adapts to change
Must be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, Virginia
Work Location and Arrangement
This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work onsite 4 days per week.
Work Authorization
Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
Education And/or Experience
High school diploma or equivalent required; Bachelor’s degree in business a plus
3+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts receivable, account reconciliation highly preferred
Experience with basic accounting concepts preferred
Proficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)
Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferred
Experience in Cloud ERP solution (e.g., Oracle) is a plus
Equal Employment Opportunity
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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CarMax, the way your career should be!
About This Job
The Senior Coordinator, Accounts Receivable is responsible for working with CarMax stores, external partners, customers, and other internal partners to resolve open receivables and customer service situations. The responsibilities in this role are cross-functional across multiple desks. Other duties include performing various accounting tasks related to receivable accounts such as applying payments, facilitation of refunds, researching and resolving errors within Accounts Receivable systems, and providing exceptional customer service by resolving email inquiries. A successful Senior Coordinator in Accounts Receivable must demonstrate strong teamwork, a drive to deliver timely, high-quality work and a commitment to customer service.
What You Will Do – Essential Responsibilities
Facilitate parts of the collection process for amounts owed to CarMax by external sources and retail customers.
Perform general ledger activities including but not limited to journal entries and account reconciliations.
Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners.
Adhere to state, federal, and local laws as well as various regulations, company policies and SOX Controls regarding account management as well as business area specific processes.
Communicate sensitive and complex information to customers, internal teams, and external partners.
Work on projects as assigned.
Qualifications And Requirements
Takes the time necessary to make the right choice; does so quickly if needed
Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts
Balances and prioritizes competing responsibilities appropriately
Communicates effectively through written and verbal methods to a variety of audiences both internal & external
Uses all resources to make good decisionsPartners with others to best serve the customer
Builds and maintains relationships across internal teams and with external business partners
Champions and adapts to change
Must be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, Virginia
Work Location and Arrangement
This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work onsite 4 days per week.
Work Authorization
Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
Education And/or Experience
High school diploma or equivalent required; Bachelor’s degree in business a plus
3+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts receivable, account reconciliation highly preferred
Experience with basic accounting concepts preferred
Proficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)
Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferred
Experience in Cloud ERP solution (e.g., Oracle) is a plus
Equal Employment Opportunity
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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