Associate Director, CRM Commercial Field Optimization
Johnson & Johnson Innovative Medicine, Titusville, NJ, United States
Job Function
Data Analytics & Computational Sciences
Job Sub Function
Data Science
Job Category
People Leader
Locations
Titusville, New Jersey, United States of America
Job Title
Associate Director, CRM Commercial Field Optimization
Purpose
The Associate Director, CRM Commercial Field Optimization leads the transition to a next generation CRM platform across U.S. field sales teams. The role defines requirements, shapes solutions for all field sales capabilities, interfaces with related functional teams, and reports to the Director, CRM Field Optimization.
Main Responsibilities
Lead design and delivery of field commercial capabilities in iCONNECT and related systems. Work with business partners to define requirements, prioritize and implement.
Develop product strategy for CRM locally while coordinating with global initiatives. Lead next generation CRM project for all identified users under field commercial track.
Ensure the process model supports end‑to‑end customer journeys, orchestration across different customer‑facing roles in a compliant manner and in alignment with all policies and procedures (Safety/PV, Quality, Regulatory, Legal, Healthcare Compliance).
Set product roadmap and lead development effort, in partnership with JJT, for all capabilities in CRM platform and other identified systems.
Partner with field sales leadership to develop strategy for initial deployments, ongoing adoption and continuous improvement/enhancements.
Partner with learning and development teams to develop role‑based training, playbooks, and communications. Drive adoption of standardized practices; champion behavior change with local leadership.
Define success metrics for CRM Commercial capabilities (adoption, case cycle time, activity effectiveness, quality/compliance).
Identify opportunities to reduce manual effort through AI‑driven automation and intelligent orchestration.
Measure ROI of AI capabilities in CRM specific to field commercial teams.
Translate business goals into AI use cases and modelling requirements. Ensure proper training and monitor user adoption.
Partner across StAT to ensure effective implementation of field commercial capabilities where there is impact to other tools or data/reporting platforms (e.g., Field Reporting, MDP, CDP, etc.). Recommend solutions and establish consensus across teams, including JJT.
Develop partnership with JJT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Set priorities to align with organization’s priorities and strategic roadmap.
Partner with regional peers (EMEA, ASPAC, LATAM) to leverage common capabilities and contribute to governance of the commercial field product roadmap.
Additional Duties & Responsibilities
Liaison with key partners to obtain deep understanding of all field commercial initiatives and goals, to coordinate solutions across the enterprise.
Manage partnership with key vendors (e.g., ZS, Salesforce) to obtain subject matter expertise to available capabilities, with knowledge of and impact to product roadmaps. Manage relationships with consultant partners involved with field commercial strategy and/or execution.
Provide reports/data extracts on an ad‑hoc basis, or assist teams in interpreting CRM data used in other reporting.
Potential to supervise one direct report (M1) and/or one business analyst (may be a contractor).
Contribute towards CRM Operational processes and training programs, with support from vendor partners.
Qualifications / Requirements
BS degree required.
At least 8 years of workforce experience, with 5 years of pharmaceutical industry experience required.
Experience with CRM systems and solutions required.
Deep knowledge of industry CRM solutions.
Experience in AI required.
Experience in managing data and reporting requirements.
Experience gathering requirements from user communities and translating to solutions.
Expertise in designing and delivering training and change management to drive adoption with new solutions.
Ability to learn and apply industry trends, domains and end‑user needs.
Demonstrated ability to influence in a large and matrixed organization required.
Experience managing a backlog/release plan, assigning priority and executing with high quality and efficiency.
Excellent communication and training skills required.
Other Details
This position is located in Titusville, NJ, with consideration to be based in Horsham, PA.
This role follows a hybrid schedule of three days in the office and two days remotely per week.
Up to 5% domestic travel will be required.
Required Skills
Advanced Analytics
Budget Management
Compliance Management
Critical Thinking
Cross‑Functional Collaboration
Data Analysis
Data Privacy Standards
Data Quality
Data Reporting
Data Savvy
Data Science
Data Visualization
Developing Others
Digital Fluency
Inclusive Leadership
Leadership
Strategic Thinking
Team Management
Preferred Skills
Advanced Analytics
Budget Management
Compliance Management
Critical Thinking
Cross‑Functional Collaboration
Data Analysis
Data Privacy Standards
Data Quality
Data Reporting
Data Savvy
Data Science
Data Visualization
Developing Others
Digital Fluency
Inclusive Leadership
Leadership
Strategic Thinking
Team Management
Base Pay
The anticipated base pay range for this role is $137,000 to $235,750 USD.
EEO Statement
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us for further assistance.
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Data Analytics & Computational Sciences
Job Sub Function
Data Science
Job Category
People Leader
Locations
Titusville, New Jersey, United States of America
Job Title
Associate Director, CRM Commercial Field Optimization
Purpose
The Associate Director, CRM Commercial Field Optimization leads the transition to a next generation CRM platform across U.S. field sales teams. The role defines requirements, shapes solutions for all field sales capabilities, interfaces with related functional teams, and reports to the Director, CRM Field Optimization.
Main Responsibilities
Lead design and delivery of field commercial capabilities in iCONNECT and related systems. Work with business partners to define requirements, prioritize and implement.
Develop product strategy for CRM locally while coordinating with global initiatives. Lead next generation CRM project for all identified users under field commercial track.
Ensure the process model supports end‑to‑end customer journeys, orchestration across different customer‑facing roles in a compliant manner and in alignment with all policies and procedures (Safety/PV, Quality, Regulatory, Legal, Healthcare Compliance).
Set product roadmap and lead development effort, in partnership with JJT, for all capabilities in CRM platform and other identified systems.
Partner with field sales leadership to develop strategy for initial deployments, ongoing adoption and continuous improvement/enhancements.
Partner with learning and development teams to develop role‑based training, playbooks, and communications. Drive adoption of standardized practices; champion behavior change with local leadership.
Define success metrics for CRM Commercial capabilities (adoption, case cycle time, activity effectiveness, quality/compliance).
Identify opportunities to reduce manual effort through AI‑driven automation and intelligent orchestration.
Measure ROI of AI capabilities in CRM specific to field commercial teams.
Translate business goals into AI use cases and modelling requirements. Ensure proper training and monitor user adoption.
Partner across StAT to ensure effective implementation of field commercial capabilities where there is impact to other tools or data/reporting platforms (e.g., Field Reporting, MDP, CDP, etc.). Recommend solutions and establish consensus across teams, including JJT.
Develop partnership with JJT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Set priorities to align with organization’s priorities and strategic roadmap.
Partner with regional peers (EMEA, ASPAC, LATAM) to leverage common capabilities and contribute to governance of the commercial field product roadmap.
Additional Duties & Responsibilities
Liaison with key partners to obtain deep understanding of all field commercial initiatives and goals, to coordinate solutions across the enterprise.
Manage partnership with key vendors (e.g., ZS, Salesforce) to obtain subject matter expertise to available capabilities, with knowledge of and impact to product roadmaps. Manage relationships with consultant partners involved with field commercial strategy and/or execution.
Provide reports/data extracts on an ad‑hoc basis, or assist teams in interpreting CRM data used in other reporting.
Potential to supervise one direct report (M1) and/or one business analyst (may be a contractor).
Contribute towards CRM Operational processes and training programs, with support from vendor partners.
Qualifications / Requirements
BS degree required.
At least 8 years of workforce experience, with 5 years of pharmaceutical industry experience required.
Experience with CRM systems and solutions required.
Deep knowledge of industry CRM solutions.
Experience in AI required.
Experience in managing data and reporting requirements.
Experience gathering requirements from user communities and translating to solutions.
Expertise in designing and delivering training and change management to drive adoption with new solutions.
Ability to learn and apply industry trends, domains and end‑user needs.
Demonstrated ability to influence in a large and matrixed organization required.
Experience managing a backlog/release plan, assigning priority and executing with high quality and efficiency.
Excellent communication and training skills required.
Other Details
This position is located in Titusville, NJ, with consideration to be based in Horsham, PA.
This role follows a hybrid schedule of three days in the office and two days remotely per week.
Up to 5% domestic travel will be required.
Required Skills
Advanced Analytics
Budget Management
Compliance Management
Critical Thinking
Cross‑Functional Collaboration
Data Analysis
Data Privacy Standards
Data Quality
Data Reporting
Data Savvy
Data Science
Data Visualization
Developing Others
Digital Fluency
Inclusive Leadership
Leadership
Strategic Thinking
Team Management
Preferred Skills
Advanced Analytics
Budget Management
Compliance Management
Critical Thinking
Cross‑Functional Collaboration
Data Analysis
Data Privacy Standards
Data Quality
Data Reporting
Data Savvy
Data Science
Data Visualization
Developing Others
Digital Fluency
Inclusive Leadership
Leadership
Strategic Thinking
Team Management
Base Pay
The anticipated base pay range for this role is $137,000 to $235,750 USD.
EEO Statement
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us for further assistance.
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