Customer Relations Liaison -Administration Oncology- FT Days- MHW

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary
Serves as a liaison between guests, staff, and patients to respond to patient information inquiries.

Responsibilities

Receives and processes customer suggestions and complaints.

Receives, screens, routes, and/or responds to incoming telephone inquiries.

Greets all guests and provides information, directions, or instructions based on guests' needs.

Maintains and regularly updates patient information. Routes or responds to general inquiries for information or directions.

Competencies

ACCOUNTABILITY

ADMINISTRATIVE SUPPORT

ANALYSIS AND DECISION MAKING

CUSTOMER SERVICE

EFFECTIVE COMMUNICATION

PATIENT AND FAMILY CENTERED CARE

PROBLEM SOLVING

RESPONDING TO CHANGE

STANDARDS OF BEHAVIOR

Education And Certification Requirements
High School Diploma or Equivalent (Required)

Additional Job Information
Complexity of Work: Requires critical thinking skills, effective communications skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: No experience required.

Working Conditions And Physical Requirements

Bending and Stooping = 0%

Climbing = 0%

Keyboard Entry = 60%

Kneeling = 0%

Lifting/Carrying Patients 35 Pounds or Greater = 0%

Lifting or Carrying 0 - 25 lbs Non-Patient = 0%

Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%

Lifting or Carrying > 75 lbs Non-Patient = 0%

Pushing or Pulling 0 - 25 lbs Non-Patient = 0%

Pushing or Pulling 26 - 75 lbs Non-Patient = 0%

Pushing or Pulling > 75 lbs Non-Patient = 0%

Reaching = 0%

Repetitive Movement Foot/Leg = 0%

Repetitive Movement Hand/Arm = 60%

Running = 0%

Sitting = 80%

Squatting = 0%

Standing = 80%

Walking = 80%

Audible Speech = 80%

Hearing Acuity = 80%

Smelling Acuity = 0%

Taste Discrimination = 0%

Depth Perception = 80%

Distinguish Color = 80%

Seeing - Far = 80%

Seeing - Near = 80%

Bio hazardous Waste = 60%

Biological Hazards - Respiratory = 60%

Biological Hazards - Skin or Ingestion = 60%

Blood and/or Bodily Fluids = 60%

Communicable Diseases and/or Pathogens = 60%

Asbestos = 0%

Cytotoxic Chemicals = 0%

Dust = 0%

Gas/Vapors/Fumes = 0%

Hazardous Chemicals = 0%

Hazardous Medication = 0%

Latex = 0%

Computer Monitor = 80%

Domestic Animals = 0%

Extreme Heat/Cold = 0%

Fire Risk = 0%

Hazardous Noise = 0%

Heating Devices = 0%

Hypoxia = 0%

Laser/High Intensity Lights = 0%

Magnetic Fields = 0%

Moving Mechanical Parts = 0%

Needles/Sharp Objects = 0%

Potential Electric Shock = 0%

Potential for Physical Assault = 0%

Radiation = 0%

Sudden Decompression During Flights = 0%

Unprotected Heights = 0%

Wet or Slippery Surfaces = 0%

Shift
Primarily for office workers - not eligible for shift differential

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

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