Personal Teller
General Electric Credit Union, Cincinnati, OH, United States
Personal Teller
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview
Through Interactive Teller Machines (ITM), the Personal Teller administers all teller transactions virtually and assists with ensuring any additional member’s needs are directed to the appropriate GECU team member ensuring a positive member experience.
Essential Responsibilities
Conduct teller transactions for members including but not limited to transfers, withdrawals, deposits, loan payments, loan paydowns, etc. via video sessions following appropriate policies and procedures
Monitor deposit and withdrawal amounts and examine documents for endorsement and negotiability
Determine additional holds as necessary and communicate this information with members effectively
Advise members on GECU products and services that help achieve desired outcomes and financial goals, referring members to branch staff for further consultation. Collaborate with and refer members to branch team members through internal communications as necessary to complete or resolve additional issues that have been uncovered during the video session
Guide members through self-service handling of account maintenance requests through digital channels
Responsible for daily balancing procedures
Perform other duties to support Virtual Branch Services as necessary
Education And Experience
High school diploma or GED required
One year of customer service experience preferred
Knowledge, Skills, And Abilities
Great interpersonal and verbal communication skills, to deliver an impactful and positive experience
Ability to function well in a fast-paced call center environment
High attention to detail in reviewing member accounts and processing transactions
Strong computer skills with proficiency in Microsoft Office products
Benefits
Health, Dental and Vision insurance
Life and Disability insurance options
Paid Time Off starts accruing once hired and take your birthday off - paid
401k Retirement plan with up to a 10% match of your base gross compensation
Tuition reimbursement opportunities & professional development
Volunteer opportunities -and earn additional PTO hours!
On-site clinics for Vaccines and Mammograms
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer
#J-18808-Ljbffr
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview
Through Interactive Teller Machines (ITM), the Personal Teller administers all teller transactions virtually and assists with ensuring any additional member’s needs are directed to the appropriate GECU team member ensuring a positive member experience.
Essential Responsibilities
Conduct teller transactions for members including but not limited to transfers, withdrawals, deposits, loan payments, loan paydowns, etc. via video sessions following appropriate policies and procedures
Monitor deposit and withdrawal amounts and examine documents for endorsement and negotiability
Determine additional holds as necessary and communicate this information with members effectively
Advise members on GECU products and services that help achieve desired outcomes and financial goals, referring members to branch staff for further consultation. Collaborate with and refer members to branch team members through internal communications as necessary to complete or resolve additional issues that have been uncovered during the video session
Guide members through self-service handling of account maintenance requests through digital channels
Responsible for daily balancing procedures
Perform other duties to support Virtual Branch Services as necessary
Education And Experience
High school diploma or GED required
One year of customer service experience preferred
Knowledge, Skills, And Abilities
Great interpersonal and verbal communication skills, to deliver an impactful and positive experience
Ability to function well in a fast-paced call center environment
High attention to detail in reviewing member accounts and processing transactions
Strong computer skills with proficiency in Microsoft Office products
Benefits
Health, Dental and Vision insurance
Life and Disability insurance options
Paid Time Off starts accruing once hired and take your birthday off - paid
401k Retirement plan with up to a 10% match of your base gross compensation
Tuition reimbursement opportunities & professional development
Volunteer opportunities -and earn additional PTO hours!
On-site clinics for Vaccines and Mammograms
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer
#J-18808-Ljbffr