Helpdesk Analyst
Jobs via Dice, Grand Rapids, MI, United States
Apply if you're interested in the opportunity and feel capable of completing the job duties.
We are looking to set up interviews as early as this week.
Help Desk Support Requirements
2+ years experience working for an IT Managed Services Provider
Job Description The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end‑user support via phone calls, e‑mails, and self‑service requests. Answers basic technical issues and offers advice to resolve them. Provides a high level of service to end users requesting support or reporting trouble tickets.
Troubleshoots technical issues in Windows, M365/Outlook, and other common computing technologies. Responsible for all technology related issues that employees might have including internal business applications, e‑mail, printers, as well as network and system troubleshooting.
Help Desk Support Technician Responsibilities
Basic solution implementation and support: VPN, Active Directory, Microsoft 365, Azure AD
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Use software and hardware pertinent to the detection and resolution of desktop computers and network problems
Knowledge of Windows 10 – installing and troubleshooting
Installing, configuring, and troubleshooting desktop hardware and peripherals
Microsoft 365 Basic Administration
Active Directory Basic Administration
Requirements
2+ years experience working for an IT Managed Services Provider
Good computer skills with IT and Customer Service experience
Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
Experience with the following Cloud technologies: Microsoft 365, Azure AD, Windows Computers, Teams, OneDrive, SharePoint Online
Experience with the following technologies: Windows, Windows Server, Office applications
CompTIA Certifications are desirable for this role.
Medical, Dental, and Vision Benefits Offered from Day One.
If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at zkanouse@teksystems.com.
Job Type & Location This is a Permanent position based out of Grand Rapids, MI.
Pay And Benefits The pay range for this position is $55,000.00 - $70,000.00 per year.
Workplace Type This is a fully onsite position in Grand Rapids, MI.
Application Deadline This position is anticipated to close on May 5, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
We are looking to set up interviews as early as this week.
Help Desk Support Requirements
2+ years experience working for an IT Managed Services Provider
Job Description The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end‑user support via phone calls, e‑mails, and self‑service requests. Answers basic technical issues and offers advice to resolve them. Provides a high level of service to end users requesting support or reporting trouble tickets.
Troubleshoots technical issues in Windows, M365/Outlook, and other common computing technologies. Responsible for all technology related issues that employees might have including internal business applications, e‑mail, printers, as well as network and system troubleshooting.
Help Desk Support Technician Responsibilities
Basic solution implementation and support: VPN, Active Directory, Microsoft 365, Azure AD
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Use software and hardware pertinent to the detection and resolution of desktop computers and network problems
Knowledge of Windows 10 – installing and troubleshooting
Installing, configuring, and troubleshooting desktop hardware and peripherals
Microsoft 365 Basic Administration
Active Directory Basic Administration
Requirements
2+ years experience working for an IT Managed Services Provider
Good computer skills with IT and Customer Service experience
Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
Experience with the following Cloud technologies: Microsoft 365, Azure AD, Windows Computers, Teams, OneDrive, SharePoint Online
Experience with the following technologies: Windows, Windows Server, Office applications
CompTIA Certifications are desirable for this role.
Medical, Dental, and Vision Benefits Offered from Day One.
If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at zkanouse@teksystems.com.
Job Type & Location This is a Permanent position based out of Grand Rapids, MI.
Pay And Benefits The pay range for this position is $55,000.00 - $70,000.00 per year.
Workplace Type This is a fully onsite position in Grand Rapids, MI.
Application Deadline This position is anticipated to close on May 5, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr