Commercial Underwriting Associate
Kemper, Richardson, TX, United States
Location(s)
McAllen, Texas, Remote-AZ, Remote-OR, Remote-TX, Remote-WA, Richardson, Texas
Position Overview
Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy‑related inquiries, providing superior customer service and offering solutions to resolve problems within company guidelines.
Position Responsibilities
Effectively handle all incoming calls and follow‑up calls – up to 100% of shift handling calls
Provide superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries, and premium discrepancies in a prompt and professional manner
Research policy information and exercise underwriting authority
Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
Process high‑volume policy change requests from internal and external customers, and assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.
Position Qualifications
One (1) year or more related Property & Casualty experience
High School diploma or equivalent; Associate’s degree preferred
Strong verbal, listening and written communication skills
Bilingual English/Spanish desired but not required
Professional and effective phone skills
Capable of multi‑tasking, highly organized, with excellent time‑management skills
Self‑driven and able to excel in a fast‑paced, high‑volume call‑center environment
Problem‑solving and decision‑making skills to help customers and process work
Strong computer skills, including typing, spreadsheets, word processing, and CRM applications
Dependable and reliable
Work schedule may fluctuate based on business needs
Reporting to the Richardson, TX or McAllen, TX office; remote options include Remote TX, Remote WA, Remote OR, Remote AZ
Compensation & Benefits
The salary range is $20.38 to $35.01. Compensation is based on experience, skills, education, certifications, and geographic location. The position is eligible for Kemper benefits, including Medical, Dental, Vision, PTO, and 401(k).
Kemper is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and work diligently to maintain a workplace free from discrimination.
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McAllen, Texas, Remote-AZ, Remote-OR, Remote-TX, Remote-WA, Richardson, Texas
Position Overview
Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy‑related inquiries, providing superior customer service and offering solutions to resolve problems within company guidelines.
Position Responsibilities
Effectively handle all incoming calls and follow‑up calls – up to 100% of shift handling calls
Provide superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries, and premium discrepancies in a prompt and professional manner
Research policy information and exercise underwriting authority
Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
Process high‑volume policy change requests from internal and external customers, and assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.
Position Qualifications
One (1) year or more related Property & Casualty experience
High School diploma or equivalent; Associate’s degree preferred
Strong verbal, listening and written communication skills
Bilingual English/Spanish desired but not required
Professional and effective phone skills
Capable of multi‑tasking, highly organized, with excellent time‑management skills
Self‑driven and able to excel in a fast‑paced, high‑volume call‑center environment
Problem‑solving and decision‑making skills to help customers and process work
Strong computer skills, including typing, spreadsheets, word processing, and CRM applications
Dependable and reliable
Work schedule may fluctuate based on business needs
Reporting to the Richardson, TX or McAllen, TX office; remote options include Remote TX, Remote WA, Remote OR, Remote AZ
Compensation & Benefits
The salary range is $20.38 to $35.01. Compensation is based on experience, skills, education, certifications, and geographic location. The position is eligible for Kemper benefits, including Medical, Dental, Vision, PTO, and 401(k).
Kemper is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and work diligently to maintain a workplace free from discrimination.
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