Commercial Underwriting Associate
Kemper, Dallas, TX, United States
Location(s)
McAllen, Texas, Remote-AZ, Remote-TX, Richardson, Texas
About the Role
Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy related inquiries. Provides superior customer service and offers solutions to customers to resolve problems within company guidelines.
Position Responsibilities
Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls
Provide superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
Research policy information and exercise underwriting authority
Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
Process high volume policy change requests from internal and external customers. Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.
Position Qualifications
One (1) year or more related Property & Casualty experience
High School diploma or equivalent, Associate’s degree preferred
Strong verbal, listening and written communication skill
Bilingual English/Spanish desired but not required
Apply professional and effective phone skills
Capable of multi-tasking, highly organized, with excellent time management skills
Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
Ability to use problem-solving and decision-making skills to help customers and process work
Strong computer skills including typing, spreadsheets, word processing software and CRM applications
Must be dependable, and reliable
Work schedule may fluctuate based on business needs
This position will be reporting to the Richardson, TX, or McAllen, TX office. May consider Remote TX or Remote AZ candidates.
Benefits
The range for this position is $20.38 to $35.01. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.).
Our employees enjoy great benefits:
Qualify for your choice of health and dental plans within your first month.
Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
Contribute to your community through United Way and volunteer programs.
Balance your life with generous paid time off and business casual dress.
Get employee discounts for shopping, dining and travel through Kemper Perks.
Equal Opportunity Employer
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
#J-18808-Ljbffr
McAllen, Texas, Remote-AZ, Remote-TX, Richardson, Texas
About the Role
Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy related inquiries. Provides superior customer service and offers solutions to customers to resolve problems within company guidelines.
Position Responsibilities
Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls
Provide superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
Research policy information and exercise underwriting authority
Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
Process high volume policy change requests from internal and external customers. Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.
Position Qualifications
One (1) year or more related Property & Casualty experience
High School diploma or equivalent, Associate’s degree preferred
Strong verbal, listening and written communication skill
Bilingual English/Spanish desired but not required
Apply professional and effective phone skills
Capable of multi-tasking, highly organized, with excellent time management skills
Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
Ability to use problem-solving and decision-making skills to help customers and process work
Strong computer skills including typing, spreadsheets, word processing software and CRM applications
Must be dependable, and reliable
Work schedule may fluctuate based on business needs
This position will be reporting to the Richardson, TX, or McAllen, TX office. May consider Remote TX or Remote AZ candidates.
Benefits
The range for this position is $20.38 to $35.01. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.).
Our employees enjoy great benefits:
Qualify for your choice of health and dental plans within your first month.
Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
Contribute to your community through United Way and volunteer programs.
Balance your life with generous paid time off and business casual dress.
Get employee discounts for shopping, dining and travel through Kemper Perks.
Equal Opportunity Employer
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
#J-18808-Ljbffr