Bilingual Customer Service Representative
LoanMax Title Loans, Manassas, VA, United States
Bilingual Customer Service Representative
LoanMax Title Loans 8605 Sudley Rd Manassas, VA 20110
Pay Range $16 $17 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.
Store Hours: Full-Time in store position Monday Friday: 10:00 AM 6:00 PM Rotating Saturdays: 9:00 AM 2:00 PM Never work on Sundays
About the Position
The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires fluency in English and a second language to effectively communicate with customers, resolve inquiries, and provide accurate information about products and services. The representative will serve as the primary point of contact, ensuring customer satisfaction by addressing concerns promptly and professionally. Success in this role contributes directly to customer retention and the overall reputation of the company. The role demands strong interpersonal skills, cultural sensitivity, and the ability to manage multiple communication channels efficiently.
Key Responsibilities
Provide exceptional customer service in person and by phone
Explain loan products, terms, and payment options clearly and professionally
Evaluate vehicles and process loan applications
Manage customer accounts and payment processing
Perform data entry and maintain accurate records
Make courtesy reminder calls as needed
Maintain compliance with company policies and applicable laws
What We Offer
Competitive pay
6 paid holidays
Paid vacation
Paid on-the-job training
Full-time, stable work schedule
Career growth opportunities
Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.
Qualifications
General Fluency in English and at least one additional language commonly spoken in the United States. High school diploma or equivalent. Proven experience in a customer service role, preferably in a bilingual capacity. Strong communication and interpersonal skills. Ability to use computers and customer service software effectively.
Education
High school diploma or equivalent required
Experience
Previous customer service experience preferred but not required Computer and data entry experience preferred but not required
Personal Attributes
We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.
About LoanMax Title Loans
LoanMax Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.
Additional Requirements
Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.
Equal Opportunity Employer
LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.
LoanMax Title Loans 8605 Sudley Rd Manassas, VA 20110
Pay Range $16 $17 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.
Store Hours: Full-Time in store position Monday Friday: 10:00 AM 6:00 PM Rotating Saturdays: 9:00 AM 2:00 PM Never work on Sundays
About the Position
The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires fluency in English and a second language to effectively communicate with customers, resolve inquiries, and provide accurate information about products and services. The representative will serve as the primary point of contact, ensuring customer satisfaction by addressing concerns promptly and professionally. Success in this role contributes directly to customer retention and the overall reputation of the company. The role demands strong interpersonal skills, cultural sensitivity, and the ability to manage multiple communication channels efficiently.
Key Responsibilities
Provide exceptional customer service in person and by phone
Explain loan products, terms, and payment options clearly and professionally
Evaluate vehicles and process loan applications
Manage customer accounts and payment processing
Perform data entry and maintain accurate records
Make courtesy reminder calls as needed
Maintain compliance with company policies and applicable laws
What We Offer
Competitive pay
6 paid holidays
Paid vacation
Paid on-the-job training
Full-time, stable work schedule
Career growth opportunities
Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.
Qualifications
General Fluency in English and at least one additional language commonly spoken in the United States. High school diploma or equivalent. Proven experience in a customer service role, preferably in a bilingual capacity. Strong communication and interpersonal skills. Ability to use computers and customer service software effectively.
Education
High school diploma or equivalent required
Experience
Previous customer service experience preferred but not required Computer and data entry experience preferred but not required
Personal Attributes
We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.
About LoanMax Title Loans
LoanMax Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.
Additional Requirements
Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.
Equal Opportunity Employer
LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.