Customer Service Representative
LoanMax Title Loans, Appleton, WI, United States
Customer Service Representative
Loan Max Title Loans
1316 A N. RICHMOND ST. Appleton, WI 54911
Pay Range: $17 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.
Schedule:
Store Hours:
Full-Time in store position
Monday Friday: 10:00 AM 6:00 PM
Rotating Saturdays: 9:00 AM 2:00 PM
Never work on Sundays
About the Position:
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.
Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.
Key Responsibilities:
Provide exceptional customer service in person and by phone
Explain loan products, terms, and payment options clearly and professionally
Evaluate vehicles and process loan applications
Manage customer accounts and payment processing
Perform data entry and maintain accurate records
Make courtesy reminder calls as needed
Maintain compliance with company policies and applicable laws
What We Offer:
Competitive pay
6 paid holidays
Paid vacation
Paid on-the-job training
Full-time, stable work schedule
Career growth opportunities
Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.
Qualifications:
General:
Must be able to work full-time schedule listed above
Positive attitude and strong work ethic
Excellent communication skills
Detail-oriented and organized
Education:
High school diploma or equivalent required
Experience:
Previous customer service experience preferred but not required
Computer and data entry experience preferred but not required
Personal Attributes:
We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.
About Loan Max Title Loans:
Loan Max Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.
Additional Requirements:
Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.
Equal Opportunity Employer:
Loan Max Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.
Loan Max Title Loans
1316 A N. RICHMOND ST. Appleton, WI 54911
Pay Range: $17 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.
Schedule:
Store Hours:
Full-Time in store position
Monday Friday: 10:00 AM 6:00 PM
Rotating Saturdays: 9:00 AM 2:00 PM
Never work on Sundays
About the Position:
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.
Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.
Key Responsibilities:
Provide exceptional customer service in person and by phone
Explain loan products, terms, and payment options clearly and professionally
Evaluate vehicles and process loan applications
Manage customer accounts and payment processing
Perform data entry and maintain accurate records
Make courtesy reminder calls as needed
Maintain compliance with company policies and applicable laws
What We Offer:
Competitive pay
6 paid holidays
Paid vacation
Paid on-the-job training
Full-time, stable work schedule
Career growth opportunities
Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.
Qualifications:
General:
Must be able to work full-time schedule listed above
Positive attitude and strong work ethic
Excellent communication skills
Detail-oriented and organized
Education:
High school diploma or equivalent required
Experience:
Previous customer service experience preferred but not required
Computer and data entry experience preferred but not required
Personal Attributes:
We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.
About Loan Max Title Loans:
Loan Max Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.
Additional Requirements:
Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.
Equal Opportunity Employer:
Loan Max Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.