Experience Architect (Business Strategy)
Salesforce, Austin, TX, United States
Overview
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The company seeks Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. The role is part of Salesforce Professional Services, which focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for the execution of change programs.
Primary Responsibilities
Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles
Lead, position, and sell large‑enterprise consulting engagements to customers; work cross‑functionally within Salesforce to define the program scope, team, value narrative, and pitch
Conduct assessments and facilitate workshops to develop a future‑state vision
Perform and distill customer, industry, and end‑user research to identify key customer needs, expectations, and experience‑led business opportunities
Identify enterprise business process and operations improvements to realize efficiencies and increase impact
Develop multi‑year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
Help business and technology leaders adopt new digital operating models, governance strategies, and approaches
Uncover future sales opportunities to drive customer value
Develop strategic use cases to project the value of strategy, case for change, and implications for the organization
Cultivate solution and organizational adoption and strategy evolution to continue delivering value with quicker delivery cycles
Build and develop an Industry Strategy competency; share standard methodologies, advise, and collaborate with peers
Lead, coach, and mentor cross‑functional teams, fostering a culture of innovation, collaboration, and customer obsession
Build and maintain trusted relationships with senior executives and key stakeholders across the organization
Preferred Qualifications
15+ years of experience consulting in enterprise‑level technology transformation programs at Fortune 500 companies
GTM support experience, including scoping, proposal development, RFP response, and demos/presentations
Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization
Salesforce product knowledge and solution design; Consumer Goods Cloud experience strongly preferred
Deep knowledge of trade promotion management processes including Annual Operations Planning, Integrated Business Planning, Trade Promotion Optimization, Revenue Growth Management, and Claims & Settlements
Deep knowledge of retail execution processes including Cycle Planning, Territory Design, Retail Store Audits, Merchandising, Van Sales & DSD, and AI‑driven Retail Activity Optimization
Knowledge of the key business value drivers and success metrics typical of large‑enterprise companies
Ability to develop Industry POVs that include identifying market trends, responses, and solution offerings
Ability to analyze and synthesize information, working in situations where data may be absent or ambiguous and creative approaches are required
Comfortable pitching to C‑suite executives, including strong objection‑handling abilities
Proven ability to thrive working cross‑functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers, and External Partners
Strong executive presence with outstanding verbal and written communication skills across all levels of leadership
Degree or equivalent relevant experience required; experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Benefits
Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Equal Opportunity
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Candidates are evaluated on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications.
Salary Range
The typical base salary range for this position is $218,400 - $365,200 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $263,200 - $401,400 per year.
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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The company seeks Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. The role is part of Salesforce Professional Services, which focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for the execution of change programs.
Primary Responsibilities
Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles
Lead, position, and sell large‑enterprise consulting engagements to customers; work cross‑functionally within Salesforce to define the program scope, team, value narrative, and pitch
Conduct assessments and facilitate workshops to develop a future‑state vision
Perform and distill customer, industry, and end‑user research to identify key customer needs, expectations, and experience‑led business opportunities
Identify enterprise business process and operations improvements to realize efficiencies and increase impact
Develop multi‑year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
Help business and technology leaders adopt new digital operating models, governance strategies, and approaches
Uncover future sales opportunities to drive customer value
Develop strategic use cases to project the value of strategy, case for change, and implications for the organization
Cultivate solution and organizational adoption and strategy evolution to continue delivering value with quicker delivery cycles
Build and develop an Industry Strategy competency; share standard methodologies, advise, and collaborate with peers
Lead, coach, and mentor cross‑functional teams, fostering a culture of innovation, collaboration, and customer obsession
Build and maintain trusted relationships with senior executives and key stakeholders across the organization
Preferred Qualifications
15+ years of experience consulting in enterprise‑level technology transformation programs at Fortune 500 companies
GTM support experience, including scoping, proposal development, RFP response, and demos/presentations
Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization
Salesforce product knowledge and solution design; Consumer Goods Cloud experience strongly preferred
Deep knowledge of trade promotion management processes including Annual Operations Planning, Integrated Business Planning, Trade Promotion Optimization, Revenue Growth Management, and Claims & Settlements
Deep knowledge of retail execution processes including Cycle Planning, Territory Design, Retail Store Audits, Merchandising, Van Sales & DSD, and AI‑driven Retail Activity Optimization
Knowledge of the key business value drivers and success metrics typical of large‑enterprise companies
Ability to develop Industry POVs that include identifying market trends, responses, and solution offerings
Ability to analyze and synthesize information, working in situations where data may be absent or ambiguous and creative approaches are required
Comfortable pitching to C‑suite executives, including strong objection‑handling abilities
Proven ability to thrive working cross‑functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers, and External Partners
Strong executive presence with outstanding verbal and written communication skills across all levels of leadership
Degree or equivalent relevant experience required; experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Benefits
Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Equal Opportunity
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Candidates are evaluated on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications.
Salary Range
The typical base salary range for this position is $218,400 - $365,200 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $263,200 - $401,400 per year.
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