Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Cent
US Foods, Rosemont, IL, United States
Job Description Summary
This position is hybrid, with approximately 90% remote/virtual work and 10% onsite work at distribution center offices located anywhere in the Central Region of the United States. Possible locations include Bismarck ND, Grand Forks ND, Plymouth MN, Milwaukee WI, Chicago IL, Streator IL, Iowa City IA, St Louis MO, Salem MO, Omaha NE, Grand Island NE, Kansas City KS, Loveland CO, Denver CO, Oklahoma City OK, Dallas TX, Austin TX, Houston TX, within a 50 mile distance to the listed Distribution Offices. This role will likely be in the office approximately once per month or occasionally for training.
Schedule
Thursday - Monday, 8:00 am - 4:30 pm CT
Benefits
Full US Foods Benefits - Day 1! Medical, dental, vision, 401K, life insurance, and much more.
Main Ingredients of the Job
Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; verify that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
Coordinate same‑day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods to prevent future problems.
Relationships
Internal: Sales, Operations / Distribution / Support. External: Customers.
What You Bring To The Table
Education/Training: High School diploma or equivalent required; Bachelor's degree preferred.
Related Experience: Minimum of three years experience in a customer service call center environment required. Experience in food service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
This role will also receive overtime compensation. Benefits for this role may include health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance. To review available benefits, visit usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $17 and $26.
EEO Statement
EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
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This position is hybrid, with approximately 90% remote/virtual work and 10% onsite work at distribution center offices located anywhere in the Central Region of the United States. Possible locations include Bismarck ND, Grand Forks ND, Plymouth MN, Milwaukee WI, Chicago IL, Streator IL, Iowa City IA, St Louis MO, Salem MO, Omaha NE, Grand Island NE, Kansas City KS, Loveland CO, Denver CO, Oklahoma City OK, Dallas TX, Austin TX, Houston TX, within a 50 mile distance to the listed Distribution Offices. This role will likely be in the office approximately once per month or occasionally for training.
Schedule
Thursday - Monday, 8:00 am - 4:30 pm CT
Benefits
Full US Foods Benefits - Day 1! Medical, dental, vision, 401K, life insurance, and much more.
Main Ingredients of the Job
Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; verify that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
Coordinate same‑day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods to prevent future problems.
Relationships
Internal: Sales, Operations / Distribution / Support. External: Customers.
What You Bring To The Table
Education/Training: High School diploma or equivalent required; Bachelor's degree preferred.
Related Experience: Minimum of three years experience in a customer service call center environment required. Experience in food service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
This role will also receive overtime compensation. Benefits for this role may include health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance. To review available benefits, visit usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $17 and $26.
EEO Statement
EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
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