Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Cent
US Foods, Minneapolis, MN, United States
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This hybrid position is approximately 90% remote, 10% onsite at distribution center offices in the Central Region of the United States, including Bismarck ND, Grand Forks ND, Plymouth MN, Milwaukee WI, Chicago IL, Streator IL, Iowa City IA, St Louis MO, Salem MO, Omaha NE, Grand Island NE, Kansas City KS, Loveland CO, Denver CO, Oklahoma City OK, Dallas TX, Austin TX, Houston TX, within a 50 mile distance to the listed distribution offices.
Schedule
Tues‑Sat: 8:00 AM – 4:30 PM CT
This role will be in the office approximately once per month or occasionally for training.
Key Responsibilities
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same‑day deliveries and pickups for customers. Process pickup requests from customers and the National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
Qualifications
High School diploma or equivalent required; Bachelor’s degree preferred.
Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM/Phone Technology experience preferred.
Benefits and Compensation
Full US Foods benefits starting Day 1: medical, dental, vision, 401(k), life insurance, and more.
Overtime compensation is provided for this role.
Base rate expected between $17 and $26 per hour, dependent on experience, education, specific skills, geographic location, and other factors.
Additional benefits may include health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance.
Full benefits overview available at https://www.usfoods.com/careers/benefits.html
Equal Opportunity Employment
EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
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This hybrid position is approximately 90% remote, 10% onsite at distribution center offices in the Central Region of the United States, including Bismarck ND, Grand Forks ND, Plymouth MN, Milwaukee WI, Chicago IL, Streator IL, Iowa City IA, St Louis MO, Salem MO, Omaha NE, Grand Island NE, Kansas City KS, Loveland CO, Denver CO, Oklahoma City OK, Dallas TX, Austin TX, Houston TX, within a 50 mile distance to the listed distribution offices.
Schedule
Tues‑Sat: 8:00 AM – 4:30 PM CT
This role will be in the office approximately once per month or occasionally for training.
Key Responsibilities
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same‑day deliveries and pickups for customers. Process pickup requests from customers and the National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
Qualifications
High School diploma or equivalent required; Bachelor’s degree preferred.
Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM/Phone Technology experience preferred.
Benefits and Compensation
Full US Foods benefits starting Day 1: medical, dental, vision, 401(k), life insurance, and more.
Overtime compensation is provided for this role.
Base rate expected between $17 and $26 per hour, dependent on experience, education, specific skills, geographic location, and other factors.
Additional benefits may include health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance.
Full benefits overview available at https://www.usfoods.com/careers/benefits.html
Equal Opportunity Employment
EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
#J-18808-Ljbffr