CX Insights & Experience Strategy Leader

Humana Inc seeks a Research Consulting Lead in Columbus, Ohio, to drive customer experience insights and strategies. This role involves defining insights to guide leaders in decision-making and improving customer experiences through qualitative and quantitative research. Candidates should have 8+ years of relevant experience and a Bachelor's degree in a related field. The salary ranges from $104,000 to $143,000 per year with eligibility for a bonus. Humana offers competitive benefits focusing on whole-person well-being.
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