Customer Service Representative - Healthcare
Kelly Services, Huntsville, AL, United States
Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly Services comes in. We’re seeking a Customer Service Representative 1 to work with a leading pharmaceutical and biopharmaceutical testing organization in Huntsville, Alabama (35806).
Why you should apply to be a Customer Service Representative 1:
Competitive pay rate:
$17.86/hr
Monday–Friday schedule (8:00 AM – 5:00 PM) – no weekends
3-month contract opportunity
Gain experience in the healthcare, medical billing, and laboratory services industry
Work in a fast‑paced, team‑oriented call center environment
What’s a typical day as a Customer Service Representative 1?
Resolving system‑identified errors such as missing insurance data, patient demographics, and front‑end denials
Updating and maintaining accurate patient records within clinical systems
Entering requisition data and assigning
ICD‑10 diagnosis codes
based on physician notes
Supporting billing processes while ensuring compliance with documentation standards
Assisting patients through inbound calls, addressing concerns and providing solutions
Processing
credit card payments
and handling account‑related inquiries
Managing multiple tasks while meeting deadlines in a high‑volume environment
Collaborating with team members while maintaining strong attention to detail and accuracy
This job might be an outstanding fit if you have:
At least
1 year of experience in medical billing
Basic knowledge of
Medicare, Medicaid, and commercial insurance
Familiarity with
medical terminology and HIPAA regulations
Strong customer service, communication, and interpersonal skills
Proficiency in
Microsoft Excel, Outlook
and general computer systems
Ability to multitask and work both independently and in a team environment
Strong attention to detail, time management, and problem‑solving skills
Additional Details:
Location:
Huntsville, AL 35806
Schedule:
Monday–Friday, 8:00 AM – 5:00 PM (Onsite)
Employment Type:
3‑month contract
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Why you should apply to be a Customer Service Representative 1:
Competitive pay rate:
$17.86/hr
Monday–Friday schedule (8:00 AM – 5:00 PM) – no weekends
3-month contract opportunity
Gain experience in the healthcare, medical billing, and laboratory services industry
Work in a fast‑paced, team‑oriented call center environment
What’s a typical day as a Customer Service Representative 1?
Resolving system‑identified errors such as missing insurance data, patient demographics, and front‑end denials
Updating and maintaining accurate patient records within clinical systems
Entering requisition data and assigning
ICD‑10 diagnosis codes
based on physician notes
Supporting billing processes while ensuring compliance with documentation standards
Assisting patients through inbound calls, addressing concerns and providing solutions
Processing
credit card payments
and handling account‑related inquiries
Managing multiple tasks while meeting deadlines in a high‑volume environment
Collaborating with team members while maintaining strong attention to detail and accuracy
This job might be an outstanding fit if you have:
At least
1 year of experience in medical billing
Basic knowledge of
Medicare, Medicaid, and commercial insurance
Familiarity with
medical terminology and HIPAA regulations
Strong customer service, communication, and interpersonal skills
Proficiency in
Microsoft Excel, Outlook
and general computer systems
Ability to multitask and work both independently and in a team environment
Strong attention to detail, time management, and problem‑solving skills
Additional Details:
Location:
Huntsville, AL 35806
Schedule:
Monday–Friday, 8:00 AM – 5:00 PM (Onsite)
Employment Type:
3‑month contract
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
#J-18808-Ljbffr