Customer Service Representative

Job Title: Customer Services Representative Location: Temple, TX 76502 Duration: 06+ months Available Shifts: 1 Opening: Monday Friday | 11:30 AM 8:00 PM 2 Openings: Thursday Sunday | 2:00 PM 10:30 PM 2 Openings: Friday Tuesday | 2:00 PM 10:30 PM Job Description: Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan. Respond to inbound and outbound calls, emails, and messages from health plan members regarding benefits, eligibility, claims, and services Must adhere to call handling goals of 80% of calls answered within 30 seconds. Document all member interactions, inquiries, and resolutions in the case management