Retail Merchant Services - Relationship Manager - Payments - Vice President
JPMorgan Chase & Co., Plano, TX, United States
Retail Merchant Services - Relationship Manager - Payments - Vice President
Job Information
Job Identification 210706844
Job Category Relationship Manager
Business Unit Commercial & Investment Bank
Posting Date 02/05/2026, 06:31 PM
Locations 8181 Communications Pkwy Bldg A, Plano, TX, 75024, US 4900 Memorial Hwy, Tampa, FL, 33634, US 575 Washington Blvd, Jersey City, NJ, 07310, US 3223 Hanover St, Palo Alto, CA, 94304, US 10 S Dearborn St, Chicago, IL, 60603, US
Job Schedule Full time
Base Pay/Salary Jersey City,NJ $142,500.00-$200,000.00; Palo Alto,CA $142,500.00-$200,000.00; Chicago,IL $115,000.00-$170,000.00
Job Description Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.
As a Relationship Manager within Merchant Services, you will primarily be responsible for a select portfolio of global large corporate clients. You will partner closely with the firm-wide bank coverage team, JPMorgan Payments Treasury Services. As a Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.
Job responsibilities
Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
Establish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communication
Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services
Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment
Required qualifications, capabilities, and skills
8 + years of experience in strategic relationship management and/or business development in the Payments industry
Senior sales and account executive management experience
Experience managing complex clients
Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
Experience and comfort level working with C-suite level client stakeholders
Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
Demonstrated ability to work across internal teams and external clients
Exceptional verbal and written communication skills
Travel Required
Preferred qualifications, capabilities, and skills
Technology related experience
Master’s in Business Administration
Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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Job Identification 210706844
Job Category Relationship Manager
Business Unit Commercial & Investment Bank
Posting Date 02/05/2026, 06:31 PM
Locations 8181 Communications Pkwy Bldg A, Plano, TX, 75024, US 4900 Memorial Hwy, Tampa, FL, 33634, US 575 Washington Blvd, Jersey City, NJ, 07310, US 3223 Hanover St, Palo Alto, CA, 94304, US 10 S Dearborn St, Chicago, IL, 60603, US
Job Schedule Full time
Base Pay/Salary Jersey City,NJ $142,500.00-$200,000.00; Palo Alto,CA $142,500.00-$200,000.00; Chicago,IL $115,000.00-$170,000.00
Job Description Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.
As a Relationship Manager within Merchant Services, you will primarily be responsible for a select portfolio of global large corporate clients. You will partner closely with the firm-wide bank coverage team, JPMorgan Payments Treasury Services. As a Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.
Job responsibilities
Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
Establish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communication
Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services
Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment
Required qualifications, capabilities, and skills
8 + years of experience in strategic relationship management and/or business development in the Payments industry
Senior sales and account executive management experience
Experience managing complex clients
Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
Experience and comfort level working with C-suite level client stakeholders
Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
Demonstrated ability to work across internal teams and external clients
Exceptional verbal and written communication skills
Travel Required
Preferred qualifications, capabilities, and skills
Technology related experience
Master’s in Business Administration
Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
#J-18808-Ljbffr