Senior Experience Design Lead - Hartford CT
VetJobs, Hartford, CT, United States
Overview
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please submit your application and follow the next steps.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range: $120,400.00 - $198,700.00
Target Openings: 1
What Is the Opportunity?
Travelers\' Experience Design (XD) team creates solutions to ensure best-in-class experiences for our customers, agents, employees, and partners. As the Sr Lead Experience Designer, you will lead the discovery and creation of new and improved solutions that result in unified, inclusive, and valuable experiences for our customers, agents, and employees. With support and strategic direction from Experience Design leadership, you will collaborate with product and journey management, engineering, data and analytics, business stakeholders, and others. You will help to set experience vision and strategy, turn insights into actionable observations, and define, test, and implement service and product solutions in one or more channels, including web and mobile app. You will help to grow and advance the XD discipline by advocating for human-centered design practices and building strong partnerships across teams and workstreams.
What Will You Do?
Provide domain-specific and data-driven expertise and experience design leadership for initiatives and activities, while supporting product and journey vision and strategy, identifying and mitigating risks, and informing decision-making for the organization.
Communicate design direction and rationale, solicit feedback, and lead prioritization and application.
Lead the research and design of solutions for products and services by defining, creating, and improving models, concepts, and design elements guided by established design objectives, principles, and standards (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, visuals).
Identify, plan, and execute research and testing activities to gather user experience data, evaluate the usability of solutions, and determine the effectiveness of concepts; analyze, evaluate, describe, report results and recommendations to design stakeholders.
Guide collaborative activities with various stakeholders in an Agile environment, integrating human-centered focus that informs work through research-based insights and design exploration.
Identify and influence the adoption of new and improved tools, methods, and processes.
Guide and mentor other XD staff to support their advancement, lead and take part in team and practice development, grow leadership capacity, and help to attract high quality talent to the XD practice.
If managing others, set performance goals, provide ongoing feedback, and conduct standard performance reviews.
Other duties as assigned.
Minimum Education and Experience
High School/GED
Six years of related experience
One year of leadership experience (formal management or other)
Adept with AI tools and AI-enabled experiences (advantage)
Ability to clearly correlate insights and metrics to experience decisions that tie directly to business and customer objectives
Experience planning and executing sequences of activities, or entire projects using Figma, Jira, or similar tools
Skills and Expertise
Strong knowledge of design fields: design research, information architecture, interaction design, visual design, content design, information design, service design, prototyping
Presentation and communication, collaboration and facilitation, design strategy, usability testing, data analysis, design systems
Education Requirements
Bachelor’s degree or its equivalent in work experience
Additional Qualifications
Seven years of related experience
One year of leadership experience (formal management or other)
Must have experience with AI tools and AI-enabled experiences (differentiator)
Location
City: Hartford
State: Connecticut
Employer and Salary
Employer: Travelers Insurance
Salary Range: $75,000-$100,000
#J-18808-Ljbffr
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please submit your application and follow the next steps.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range: $120,400.00 - $198,700.00
Target Openings: 1
What Is the Opportunity?
Travelers\' Experience Design (XD) team creates solutions to ensure best-in-class experiences for our customers, agents, employees, and partners. As the Sr Lead Experience Designer, you will lead the discovery and creation of new and improved solutions that result in unified, inclusive, and valuable experiences for our customers, agents, and employees. With support and strategic direction from Experience Design leadership, you will collaborate with product and journey management, engineering, data and analytics, business stakeholders, and others. You will help to set experience vision and strategy, turn insights into actionable observations, and define, test, and implement service and product solutions in one or more channels, including web and mobile app. You will help to grow and advance the XD discipline by advocating for human-centered design practices and building strong partnerships across teams and workstreams.
What Will You Do?
Provide domain-specific and data-driven expertise and experience design leadership for initiatives and activities, while supporting product and journey vision and strategy, identifying and mitigating risks, and informing decision-making for the organization.
Communicate design direction and rationale, solicit feedback, and lead prioritization and application.
Lead the research and design of solutions for products and services by defining, creating, and improving models, concepts, and design elements guided by established design objectives, principles, and standards (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, visuals).
Identify, plan, and execute research and testing activities to gather user experience data, evaluate the usability of solutions, and determine the effectiveness of concepts; analyze, evaluate, describe, report results and recommendations to design stakeholders.
Guide collaborative activities with various stakeholders in an Agile environment, integrating human-centered focus that informs work through research-based insights and design exploration.
Identify and influence the adoption of new and improved tools, methods, and processes.
Guide and mentor other XD staff to support their advancement, lead and take part in team and practice development, grow leadership capacity, and help to attract high quality talent to the XD practice.
If managing others, set performance goals, provide ongoing feedback, and conduct standard performance reviews.
Other duties as assigned.
Minimum Education and Experience
High School/GED
Six years of related experience
One year of leadership experience (formal management or other)
Adept with AI tools and AI-enabled experiences (advantage)
Ability to clearly correlate insights and metrics to experience decisions that tie directly to business and customer objectives
Experience planning and executing sequences of activities, or entire projects using Figma, Jira, or similar tools
Skills and Expertise
Strong knowledge of design fields: design research, information architecture, interaction design, visual design, content design, information design, service design, prototyping
Presentation and communication, collaboration and facilitation, design strategy, usability testing, data analysis, design systems
Education Requirements
Bachelor’s degree or its equivalent in work experience
Additional Qualifications
Seven years of related experience
One year of leadership experience (formal management or other)
Must have experience with AI tools and AI-enabled experiences (differentiator)
Location
City: Hartford
State: Connecticut
Employer and Salary
Employer: Travelers Insurance
Salary Range: $75,000-$100,000
#J-18808-Ljbffr