Caesars Rewards Representative
Caesars Entertainment, Chandler, OK, United States
Job Description
All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states team members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
Team members will participate in all mandatory meetings and pre‑shift BUZZ sessions.
Welcome and greet guests at the Caesars Rewards Center.
Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits.
Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition.
Provide accurate information to guests regarding on‑property promotions & events and direct marketing offers.
Execute promotions inside the casino, assisting patrons participating in promotions.
Staff special event registration areas.
“Suggest” and recommend various venues, outlets and amenities to enhance the guest’s experience while on property.
Create fun and excitement while interacting with guests.
Maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome.
Take direction and coaching from Supervisors and Leads in an upbeat and positive manner.
Embrace the changes that are routinely made in a marketing program that continues to evolve and grow.
Comply with all Caesars Rewards department policies & procedures and Caesars Rewards brand standards.
Maintain data integrity and confidentiality when working with guest accounts.
Comply with all Internal Control policies and procedures.
Comply with all state, federal and tribal regulatory policies and procedures.
Must present a well‑groomed, professional appearance.
Meet the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.
Physical, Mental & Environmental Demands
Able to lift and/or carry objects weighing up to 30 pounds.
Able to stand for long periods of time.
Able to meet service standards throughout the shift.
Able to respond to visual and auditory cues.
Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk.
Able to work in areas containing secondhand smoke.
Able to work in a noisy environment.
Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Qualifications
High school diploma or GED.
Previous experience in a customer contact position.
Able to type 40 WPM and navigate several computer programs at one time.
Able to maintain composure and provide excellent guest service under difficult circumstances.
Must be able to work any day of the week and any shift.
Must be at least 21 years of age.
Must be able to read, write, speak and understand English.
Must be able to get along with teammates and work as a team.
Must be able to meet appearance standards as outlined in the Employee Handbook.
Must have strong organizational, analytical and communication skills, both verbal and written.
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All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states team members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
Team members will participate in all mandatory meetings and pre‑shift BUZZ sessions.
Welcome and greet guests at the Caesars Rewards Center.
Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits.
Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition.
Provide accurate information to guests regarding on‑property promotions & events and direct marketing offers.
Execute promotions inside the casino, assisting patrons participating in promotions.
Staff special event registration areas.
“Suggest” and recommend various venues, outlets and amenities to enhance the guest’s experience while on property.
Create fun and excitement while interacting with guests.
Maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome.
Take direction and coaching from Supervisors and Leads in an upbeat and positive manner.
Embrace the changes that are routinely made in a marketing program that continues to evolve and grow.
Comply with all Caesars Rewards department policies & procedures and Caesars Rewards brand standards.
Maintain data integrity and confidentiality when working with guest accounts.
Comply with all Internal Control policies and procedures.
Comply with all state, federal and tribal regulatory policies and procedures.
Must present a well‑groomed, professional appearance.
Meet the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.
Physical, Mental & Environmental Demands
Able to lift and/or carry objects weighing up to 30 pounds.
Able to stand for long periods of time.
Able to meet service standards throughout the shift.
Able to respond to visual and auditory cues.
Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk.
Able to work in areas containing secondhand smoke.
Able to work in a noisy environment.
Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Qualifications
High school diploma or GED.
Previous experience in a customer contact position.
Able to type 40 WPM and navigate several computer programs at one time.
Able to maintain composure and provide excellent guest service under difficult circumstances.
Must be able to work any day of the week and any shift.
Must be at least 21 years of age.
Must be able to read, write, speak and understand English.
Must be able to get along with teammates and work as a team.
Must be able to meet appearance standards as outlined in the Employee Handbook.
Must have strong organizational, analytical and communication skills, both verbal and written.
#J-18808-Ljbffr