Shottenkirk Automotive Inc is hiring: Service Writer in Decatur
Shottenkirk Automotive Inc, Decatur, AL, United States
Service Writer – Shottenkirk Honda Decatur
Shottenkirk Automotive Group is family‑owned and has been in business for over 60 years. We currently operate 27 automotive dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
Service writers are usually the first and last impression a customer has with a shop. They greet customers, listen to the problems a client is having with their vehicles, communicate to the team of technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.
Responsibilities
Meet with customers and determine their needs for repair and/or service of vehicle issues.
Increase customer satisfaction by building customer relations.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, update customers frequently, and increase profitability by maximizing sales and executing retail promotions.
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, and job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of standard operating procedures as appropriate.
Requirements
High school diploma or equivalent.
Valid commercial driver’s license and clean driving record.
Accredited training in service advisor skills, customer satisfaction and quality control.
Automotive service advisor experience.
Ability to read, write and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Multitasking skills.
Proficient use of computers/business machines.
Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Shottenkirk Automotive Group is family‑owned and has been in business for over 60 years. We currently operate 27 automotive dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
Service writers are usually the first and last impression a customer has with a shop. They greet customers, listen to the problems a client is having with their vehicles, communicate to the team of technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.
Responsibilities
Meet with customers and determine their needs for repair and/or service of vehicle issues.
Increase customer satisfaction by building customer relations.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, update customers frequently, and increase profitability by maximizing sales and executing retail promotions.
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, and job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of standard operating procedures as appropriate.
Requirements
High school diploma or equivalent.
Valid commercial driver’s license and clean driving record.
Accredited training in service advisor skills, customer satisfaction and quality control.
Automotive service advisor experience.
Ability to read, write and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Multitasking skills.
Proficient use of computers/business machines.
Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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