Sr. Account Executive
Echo Global Logistics, Chicago, IL, United States
Echo's Intermodal Operations Department is seeking a passionate, self-starting professional to join our team as the role of Senior Account Executive. In this role, you will be instrumental in supporting our sales team and delivering top-tier service to Echo's clients by managing all aspects of their Intermodal shipping needs. You will maintain and update operating procedures when necessary, working closely with inter-departmental teams at Echo to ensure the book of business is positioned for success.
Job Duties & Responsibilities
Quote, book, dispatch, manage, and track shipments using Echo's proprietary systems
Proactively book and monitor shipments to ensure on-time pickup and delivery
Schedule carrier appointments based on client needs and priorities
Troubleshoot and resolve issues (missed pickups, late deliveries, etc.)
Communicate shipment updates and risks to client sales teams
Share accessorial updates proactively to protect margin and revenue
Ensure accurate, timely billing; flag changes or adjustments quickly
Follow established operating procedures
Collaborate daily with team members to ensure load coverage
Develop expertise in Echo's proprietary technology
Support multiple sales reps, teams, and managers
Cross-cover roles as needed when team members are out
About You
2+ years of customer service experience
Strong sense of urgency and time management
Proactive, always improving processes
Skilled at building and maintaining client relationships
Communicates effectively across all levels and personalities
Strong problem-solving mindset
Thrives in fast-paced, ever-changing environments
About Us
We value collaboration, honesty, initiative, and positive energy
Customer-first mindset in everything we do
Committed to your career growth and development
Hard-working, high-performance culture
Offer competitive pay, great benefits, team events, and a strong community
Requirements
BA/BS degree with a strong GPA
3+ years customer service in a business services environment
or
2+ years internal Echo operations experience
Excellent written and verbal communication skills
Ability to stay calm under pressure
Strong business acumen
Knowledge of transportation modes
Team-oriented mindset
What We Offer
Competitive compensation
Medical, dental, vision, disability & life insurance
401(k)
Career advancement opportunities
Fun, energetic work environment
Volunteer opportunities
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
#LI-MA1
Benefits
For more information about our benefit offerings, please visit our careers page at company/careers.
Compensation
$56,641.00-80,671.00 per year
Job Duties & Responsibilities
Quote, book, dispatch, manage, and track shipments using Echo's proprietary systems
Proactively book and monitor shipments to ensure on-time pickup and delivery
Schedule carrier appointments based on client needs and priorities
Troubleshoot and resolve issues (missed pickups, late deliveries, etc.)
Communicate shipment updates and risks to client sales teams
Share accessorial updates proactively to protect margin and revenue
Ensure accurate, timely billing; flag changes or adjustments quickly
Follow established operating procedures
Collaborate daily with team members to ensure load coverage
Develop expertise in Echo's proprietary technology
Support multiple sales reps, teams, and managers
Cross-cover roles as needed when team members are out
About You
2+ years of customer service experience
Strong sense of urgency and time management
Proactive, always improving processes
Skilled at building and maintaining client relationships
Communicates effectively across all levels and personalities
Strong problem-solving mindset
Thrives in fast-paced, ever-changing environments
About Us
We value collaboration, honesty, initiative, and positive energy
Customer-first mindset in everything we do
Committed to your career growth and development
Hard-working, high-performance culture
Offer competitive pay, great benefits, team events, and a strong community
Requirements
BA/BS degree with a strong GPA
3+ years customer service in a business services environment
or
2+ years internal Echo operations experience
Excellent written and verbal communication skills
Ability to stay calm under pressure
Strong business acumen
Knowledge of transportation modes
Team-oriented mindset
What We Offer
Competitive compensation
Medical, dental, vision, disability & life insurance
401(k)
Career advancement opportunities
Fun, energetic work environment
Volunteer opportunities
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
#LI-MA1
Benefits
For more information about our benefit offerings, please visit our careers page at company/careers.
Compensation
$56,641.00-80,671.00 per year