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Contact Representative

US Department of War, Charleston, SC, United States


Job Title

The job title is not provided in the raw HTML.
Job Description

Provide beneficiary counseling and assistance to ensure health benefit information is available to eligible beneficiaries.
Act as liaison to assist beneficiaries regarding the TRICARE program, coordinating with medical staff, Tricare Area office service centers, Managed Care Support Contractors, claims processor, and other concerned parties.
Coordinate briefings for the servicing community to include active duty, family members, newcomers, pre-deployment and post deployment.
Utilize various healthcare software applications to verify patient eligibility and complete patient enrollment.
Develop recommendations to change or modify existing procedures or policies that will subsequently provide more effective and improved health care to the beneficiary category populations.
Provide information to resolve problems involving access, payment of bills, and eligibility issues concerning medical care under the TRICARE program.