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Bilingual Customer Service Representative

#4700

Multiple Locations

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Job Description:

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.

Responsibilities:

Provide accurate and timely resolution to claims customer service inquiries

Advise Clients by telephone of status of claims inquiries

Coordinate client follow-ups with appropriate claims adjusters

Provide support and back up assistance to other areas of CSC as needed

Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements:

* Previous inbound telephonic customer service experience in a call center environment
* Excellent communication and organizational skills
* Ability to problem solve and work independently
* Attention to detail
* Insurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.

* M-F 11:45am - 8:00pm EST. Bilingual (Spanish) required. Must be local to Allentown, PA.

","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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