Backup Support Engineer (Jackson)
TECEZE, Jackson, MN, United States
We are looking for candidates with
3–5 years of experience
for a
Backup Support role
at locations: Jackson, Minnesota
Key Responsibilities:
Monitor and manage
backup & recovery processes
Troubleshoot backup failures and ensure data availability
Support
IT infrastructure and storage systems
Work with
ITSM tools
for ticket handling
Coordinate with internal teams for issue resolution
Required Skills:
Basic knowledge of
backup tools & technologies
Understanding of
Windows/Linux environments
Familiarity with
monitoring tools
Good troubleshooting and communication skills
Experience:
3–5 years in IT Support / Backup Support
We are seeking a skilled
Deskside Support
with 3–5 years of experience in IT infrastructure support. The role involves handling
basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both
technical knowledge
and the ability to communicate effectively with remote teams.
Job Description:
Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Knowledge on Server Performance monitoring preferred
• Candidate should have minimum 3-5 years experience in above mentioned area give me the scope of the job and who we are and how to apply
3–5 years of experience
for a
Backup Support role
at locations: Jackson, Minnesota
Key Responsibilities:
Monitor and manage
backup & recovery processes
Troubleshoot backup failures and ensure data availability
Support
IT infrastructure and storage systems
Work with
ITSM tools
for ticket handling
Coordinate with internal teams for issue resolution
Required Skills:
Basic knowledge of
backup tools & technologies
Understanding of
Windows/Linux environments
Familiarity with
monitoring tools
Good troubleshooting and communication skills
Experience:
3–5 years in IT Support / Backup Support
We are seeking a skilled
Deskside Support
with 3–5 years of experience in IT infrastructure support. The role involves handling
basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both
technical knowledge
and the ability to communicate effectively with remote teams.
Job Description:
Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Knowledge on Server Performance monitoring preferred
• Candidate should have minimum 3-5 years experience in above mentioned area give me the scope of the job and who we are and how to apply