Customer Delivery Engineer (Dallas)
Excelon Solutions, Dallas, TX, United States
Position Information
Type: Contract
Position: Customer Delivery Engineer (Technical)
Location: Dallas, TX (Onsite)
Job Description:
Detailed Requirements:
DC Engineer with VXLAN and OT Experience
Experience with VxLAN EVPN, SR-TE, RoCEv2, and NDFC
Architecture review
Design validation
Fabric templating
GPU tuning
DC Engineer with VXLAN and Automation Skills
Experience with VxLAN EVPN, SR-TE, RoCEv2, NDFC and CNC. Will also work with Infrahub by OpsMill
Build Jinja2 template
Expertise in build CI/CD Pipeline
Role:
Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
Drives customer technology transitions, influencing solution architectures and services
Builds customer simulations to resolve/validate complex problems and compatibility issues
Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
Mentors and develops others
Role Specific Responsibilities:
Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
Actively mentors and develops others
Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
Owner and keeper of our culture
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes
Supports presale activities and translate business requirements into solution design
Scope:
Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.
Complexity:
Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
Expertise:
Typically requires BS in a technical field (CS/EE preferred) or equivalent plus
8+ years related experience.
Type: Contract
Position: Customer Delivery Engineer (Technical)
Location: Dallas, TX (Onsite)
Job Description:
Detailed Requirements:
DC Engineer with VXLAN and OT Experience
Experience with VxLAN EVPN, SR-TE, RoCEv2, and NDFC
Architecture review
Design validation
Fabric templating
GPU tuning
DC Engineer with VXLAN and Automation Skills
Experience with VxLAN EVPN, SR-TE, RoCEv2, NDFC and CNC. Will also work with Infrahub by OpsMill
Build Jinja2 template
Expertise in build CI/CD Pipeline
Role:
Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
Drives customer technology transitions, influencing solution architectures and services
Builds customer simulations to resolve/validate complex problems and compatibility issues
Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
Mentors and develops others
Role Specific Responsibilities:
Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
Actively mentors and develops others
Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
Owner and keeper of our culture
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes
Supports presale activities and translate business requirements into solution design
Scope:
Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.
Complexity:
Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
Expertise:
Typically requires BS in a technical field (CS/EE preferred) or equivalent plus
8+ years related experience.