Import Specialist (Nashville)
JAS Worldwide, Nashville, TN, United States
Scope of Position:
Business professional that can provide superior global logistics and trade compliance services to our clients, in addition to strong financial, operational, and leadership skills necessary to ensure World Class service
Major Duties and Responsibilities:
Operations and Customer Service
Fully understand and properly monitor all operational aspects of the Import Transportation department. This includes meeting internal metrics, external customer KPIs, and operational process standards
Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures
Innovate and embrace a culture of constant improvement
Finance
Assist the product manager and accounting staff with collections (A/R), payables, (A/P), BNP, and reserves
Work with accounting team to ensure billing accuracy and timeliness
Ensure transactions are conducted in compliance with revenue recognition requirements
Compliance
Work with compliance staff and Customs Brokerage team to ensure import transportation activity is in compliance with company policies and standards
Ensure complete compliance with Federal Maritime Commission laws and regulations
Resolve all compliance discrepancies, errors, reviews, and corrections within the metric requirements
Business Development and Profitability
Work with product manager to ensure operational standards and customer service is at a premium in the marketplace
Assist with quoting and bid responses where necessary
Ensure departmental activities are profitable and in accordance with budget requirements
Participate in customer facing sales and retention opportunities
Transition and Retention
Work with Sales Team, Product Manager, and Customer Retention team to facilitate a proper client onboarding process.
Ensure customer SOPs are up to date and frequently referenced by staff
Understand and execute according to customer’s KPIs
Develop customer equity through relationship building with key accounts
Personal Development:
Responsible for working with the product manager to create a culture of continuous employee development, including the completion of the training requirement by all employees
Mentor and train all agents to prepare them for the next step in their careers
Actively pursue industry certification: IATA/FIATA, Customs Broker License, etc
Qualifications, Experience and Education Requirements
Customer first, Team Second, Me third mentality
Minimum two years related experience and/or training; or equivalent combination of education and experience
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Excellent communication and leadership skills, as well as the ability to motivate, delegate, and inspire
Advanced knowledge and understanding of import compliance laws and regulations, as well as international transportation
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Fluent in English
Reporting Structure
Manager, Import Services
Business professional that can provide superior global logistics and trade compliance services to our clients, in addition to strong financial, operational, and leadership skills necessary to ensure World Class service
Major Duties and Responsibilities:
Operations and Customer Service
Fully understand and properly monitor all operational aspects of the Import Transportation department. This includes meeting internal metrics, external customer KPIs, and operational process standards
Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures
Innovate and embrace a culture of constant improvement
Finance
Assist the product manager and accounting staff with collections (A/R), payables, (A/P), BNP, and reserves
Work with accounting team to ensure billing accuracy and timeliness
Ensure transactions are conducted in compliance with revenue recognition requirements
Compliance
Work with compliance staff and Customs Brokerage team to ensure import transportation activity is in compliance with company policies and standards
Ensure complete compliance with Federal Maritime Commission laws and regulations
Resolve all compliance discrepancies, errors, reviews, and corrections within the metric requirements
Business Development and Profitability
Work with product manager to ensure operational standards and customer service is at a premium in the marketplace
Assist with quoting and bid responses where necessary
Ensure departmental activities are profitable and in accordance with budget requirements
Participate in customer facing sales and retention opportunities
Transition and Retention
Work with Sales Team, Product Manager, and Customer Retention team to facilitate a proper client onboarding process.
Ensure customer SOPs are up to date and frequently referenced by staff
Understand and execute according to customer’s KPIs
Develop customer equity through relationship building with key accounts
Personal Development:
Responsible for working with the product manager to create a culture of continuous employee development, including the completion of the training requirement by all employees
Mentor and train all agents to prepare them for the next step in their careers
Actively pursue industry certification: IATA/FIATA, Customs Broker License, etc
Qualifications, Experience and Education Requirements
Customer first, Team Second, Me third mentality
Minimum two years related experience and/or training; or equivalent combination of education and experience
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Excellent communication and leadership skills, as well as the ability to motivate, delegate, and inspire
Advanced knowledge and understanding of import compliance laws and regulations, as well as international transportation
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Fluent in English
Reporting Structure
Manager, Import Services