DHL Global Forwarding is hiring: Air Import Supervisor in Chicago
DHL Global Forwarding, Chicago, IL, United States
Job Title
Air Import Supervisor
Location
Chicago, IL
Overview
We have an exciting opportunity for an Air Import Supervisor to lead the end-to-end performance and profitability of our local Air Freight Import team, including Operations and Customer Service. This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth.
Key Responsibilities
Oversee and manage all Air Freight Import processes, ensuring efficiency, compliance and high-quality service delivery.
Serve as the primary escalation point for customer import shipments; analyze financial performance and drive key KPIs to ensure customer satisfaction and operational excellence.
Maintain strict adherence to safety, security, regulatory requirements, and industry best practices for both shipments and personnel.
Collaborate closely with internal teams/departments – including Gateway, Trucking, and Handling teams—to ensure seamless service execution and identify opportunities for process improvement.
Partner with Sales to support business growth through customer meetings, presentations, and operational insights.
Review month-end reports, monitor P&L performance, and manage open AP/AR; Escalate carrier or vendor performance issues when required.
Allocate tasks, set priorities and deadlines, and ensure full compliance with organizational policies, SOPs, and performance standards.
Lead, coach, and develop the team through effective hiring, training, mentoring, and performance management.
Work effectively with and motivate a unionized workforce in accordance with the Collective Bargaining Agreement, fostering a positive and collaborative work environment.
Skills & Requirements
5+ years in freight forwarding (Airfreight and/or Import experience preferred).
2+ years in a leadership or supervisory role strongly preferred.
CargoWise experience is a plus.
Experience in a unionized environment is an advantage.
Excellent communication skills (verbal, written, and presentation).
Strong computer skills: Microsoft Suite (Excel, Word, PowerPoint, Outlook).
Proven leadership ability: driving KPIs, fostering engagement, and building high-performing teams.
Ability to coach, train, and mentor staff for success.
Pay Range
$68,722.50 - $91,630.00+ (Based on Experience)
Benefits (All Non-Union Employees)
Competitive base salary plus role-dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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In Summary: The Air Import Supervisor will lead the end-to-end performance and profitability of our local Air Freight Import team . This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth . DHL Global Forwarding (DGF) is a global leader in air and ocean freight .
En Español: Título del puesto Supervisor de importación aérea Ubicación Chicago, IL Resumen Tenemos una oportunidad emocionante para que un supervisor de exportaciones aéreas dirija el rendimiento y la rentabilidad de nuestro equipo local de importaciones de carga aérea, incluyendo operaciones y servicio al cliente. Esta función garantiza la excelencia operativa, el cumplimiento regulatorio y las mejores prácticas de los clientes al tiempo que impulsa el rendimiento y crecimiento del equipo. Responsabilidades clave Supervisar y gestionar todos los procesos de importación de carga aérea incluyendo Gateway, Trucking y equipos de manejo para garantizar una ejecución fluida de servicios y oportunidades de mejora para envíos de importaciones de clientes; analizar el desempeño financiero e impulsar KPIs claves para asegurar la satisfacción del cliente y la excellencia operacional. Mantener un estricto respeto por parte de los empleados a la seguridad, la conformidad regulatoria, los requisitos reglamentarios y las buenas prácticas de la industria tanto en los envíos como en el personal. Colaborar estrechamente con los equipos / departamentos internos Incluyendo gateway, camiones y equipos manipuladores Para garantizar la ejecución sin interrupciones de servicio y oportunidades para la mejora. Socio de ventas para apoyar el crecimiento a través de reuniones de clientes, presentaciones y estándares operativas. Revisión salarial-Experformance, monitoreo de P & L , APL y carterales/AR. Creemos en la construcción de carreras, no solo empleos, y empoderar a nuestro equipo para desarrollar habilidades y lograr éxito a largo plazo. Ser parte del Grupo DHL, el proveedor logístico líder mundial que opera en más de 220 países. DHL Global Forwarding (DGF) es un líder global en transporte aéreo y marítimo, con 30,000+ empleados que aseguran soluciones sin problemas de transporte y cadena de suministro. Explore carreras con nosotros: Carreras DHL. Empleador de Igualdad Oportunidad DHL International Forwards se compromete a oportunidades laborales iguales, evaluando a todos los solicitantes calificados independientemente de su raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad, estatus veterano u otras características legalmente protegidas. Los solicitantes de autorización laboral deben estar autorizados legalmente para trabajar en Estados Unidos.
Air Import Supervisor
Location
Chicago, IL
Overview
We have an exciting opportunity for an Air Import Supervisor to lead the end-to-end performance and profitability of our local Air Freight Import team, including Operations and Customer Service. This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth.
Key Responsibilities
Oversee and manage all Air Freight Import processes, ensuring efficiency, compliance and high-quality service delivery.
Serve as the primary escalation point for customer import shipments; analyze financial performance and drive key KPIs to ensure customer satisfaction and operational excellence.
Maintain strict adherence to safety, security, regulatory requirements, and industry best practices for both shipments and personnel.
Collaborate closely with internal teams/departments – including Gateway, Trucking, and Handling teams—to ensure seamless service execution and identify opportunities for process improvement.
Partner with Sales to support business growth through customer meetings, presentations, and operational insights.
Review month-end reports, monitor P&L performance, and manage open AP/AR; Escalate carrier or vendor performance issues when required.
Allocate tasks, set priorities and deadlines, and ensure full compliance with organizational policies, SOPs, and performance standards.
Lead, coach, and develop the team through effective hiring, training, mentoring, and performance management.
Work effectively with and motivate a unionized workforce in accordance with the Collective Bargaining Agreement, fostering a positive and collaborative work environment.
Skills & Requirements
5+ years in freight forwarding (Airfreight and/or Import experience preferred).
2+ years in a leadership or supervisory role strongly preferred.
CargoWise experience is a plus.
Experience in a unionized environment is an advantage.
Excellent communication skills (verbal, written, and presentation).
Strong computer skills: Microsoft Suite (Excel, Word, PowerPoint, Outlook).
Proven leadership ability: driving KPIs, fostering engagement, and building high-performing teams.
Ability to coach, train, and mentor staff for success.
Pay Range
$68,722.50 - $91,630.00+ (Based on Experience)
Benefits (All Non-Union Employees)
Competitive base salary plus role-dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
#J-18808-Ljbffr
In Summary: The Air Import Supervisor will lead the end-to-end performance and profitability of our local Air Freight Import team . This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth . DHL Global Forwarding (DGF) is a global leader in air and ocean freight .
En Español: Título del puesto Supervisor de importación aérea Ubicación Chicago, IL Resumen Tenemos una oportunidad emocionante para que un supervisor de exportaciones aéreas dirija el rendimiento y la rentabilidad de nuestro equipo local de importaciones de carga aérea, incluyendo operaciones y servicio al cliente. Esta función garantiza la excelencia operativa, el cumplimiento regulatorio y las mejores prácticas de los clientes al tiempo que impulsa el rendimiento y crecimiento del equipo. Responsabilidades clave Supervisar y gestionar todos los procesos de importación de carga aérea incluyendo Gateway, Trucking y equipos de manejo para garantizar una ejecución fluida de servicios y oportunidades de mejora para envíos de importaciones de clientes; analizar el desempeño financiero e impulsar KPIs claves para asegurar la satisfacción del cliente y la excellencia operacional. Mantener un estricto respeto por parte de los empleados a la seguridad, la conformidad regulatoria, los requisitos reglamentarios y las buenas prácticas de la industria tanto en los envíos como en el personal. Colaborar estrechamente con los equipos / departamentos internos Incluyendo gateway, camiones y equipos manipuladores Para garantizar la ejecución sin interrupciones de servicio y oportunidades para la mejora. Socio de ventas para apoyar el crecimiento a través de reuniones de clientes, presentaciones y estándares operativas. Revisión salarial-Experformance, monitoreo de P & L , APL y carterales/AR. Creemos en la construcción de carreras, no solo empleos, y empoderar a nuestro equipo para desarrollar habilidades y lograr éxito a largo plazo. Ser parte del Grupo DHL, el proveedor logístico líder mundial que opera en más de 220 países. DHL Global Forwarding (DGF) es un líder global en transporte aéreo y marítimo, con 30,000+ empleados que aseguran soluciones sin problemas de transporte y cadena de suministro. Explore carreras con nosotros: Carreras DHL. Empleador de Igualdad Oportunidad DHL International Forwards se compromete a oportunidades laborales iguales, evaluando a todos los solicitantes calificados independientemente de su raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad, estatus veterano u otras características legalmente protegidas. Los solicitantes de autorización laboral deben estar autorizados legalmente para trabajar en Estados Unidos.