Network Engineer Job at Lone Star College in Granite Heights
Lone Star College, Granite Heights, WI, United States
Purpose and Scope
The Network Engineer configures, deploys, tests, maintains, monitors and troubleshoots the enterprise network components to provide a secure, high‑performance network. Supports the stable operation of the in‑house computer network (LAN/WAN infrastructure). This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems for local, off‑site and/or remote locations in a timely and accurate fashion, and provide end‑user training and support where required. This position is a member of a 24/7/365 global department.
Essential Job Functions
Supports development and implementation of networking projects and new technology installations.
Conducts research on network products, services, protocols, and standards in support of network procurement and development efforts, evaluate and recommend for purchase networking hardware and software products.
Writes technical specifications for purchase of networking hardware and software products.
Maintains up‑to‑date knowledge of networking contracts and supervises contract‑based installations.
Installs, configures, tests, maintains, monitors, and troubleshoots end‑user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
Maintains servers, including e‑mail, print, and backup servers and their associated operating systems and software.
Maintains security solutions, including firewall, anti‑virus, and intrusion detection systems.
Maintains all network hardware and equipment, including routers, switches, hubs, and UPSs.
Monitors and tests network performance and provides network performance statistics and reports.
Receives and responds to incoming calls, pages, and/or e‑mails regarding network connectivity problems.
Performs on‑site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommends and implements corrective hardware and software solutions, including off‑site repair.
Recommends, schedules, and performs network improvements, upgrades, and repairs.
Practices network asset management, including maintenance of network component inventory.
Prepares, maintains, and adheres to procedures for logging, reporting, and statistically monitoring network data.
Liaises with, and provides training and support to help desk support staff on network issues.
Performs system backups and recovery, and server and security audits.
Provides guidance to junior members of the team as required.
Responsible for other reasonable, related duties as assigned.
Knowledge, Skills & Abilities
Required working knowledge, basic skills, and the ability to understand and follow simple written or oral instructions.
Hands‑on experience with Cisco Enterprise networking solutions, VOIP environments, and an understanding of WAN technologies and Content networking.
Ability to help others in clarifying somewhat complex problems; adapts or modifies established approaches, identify and select appropriate tools, data, and analysis techniques to diagnose problems and develop solutions, balances competing short‑ and long‑term goals within one’s area in alignment with the larger area’s direction and objectives.
Ability to lead groups through the process of problem solving, soliciting ideas and opinions to form recommendations or action plans.
Ability to work to identify and solve issues in the group.
Ability to write and present reports, contracts and/or proposals for internal and/or external audiences.
Ability to interpret other viewpoints and assimilate them into work processes, the ability to convey technical, administrative knowledge or complex information to others in non‑technical terms.
Ability to assist in formulating recommendations on difficult problems.
Ability to seek opportunities and set some goals for own development.
Ability to follow IT procedures to complete work, but may recommend changes to departmental processes, ability to often prioritize own work; anticipates consequences of actions, potential problems, or opportunities for change.
Ability to maintain tasks, projects and activities in the IT system of Record (S‑NOW).
Physical Abilities
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, such as papers, books, or small parts, or driving an automobile. No special physical demands are required to perform the work.
Work Schedule and Conditions
Equipment used includes PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment.
Interface with internal and external contacts as needed to carry out the functions of the position.
Work is performed in a climate‑controlled office with minimal exposure to safety hazards.
Required Qualifications
Bachelor’s degree and 5 years related work experience, or an equivalent combination of education and experience.
Intermediate certification in area of responsibility.
Preferred Qualifications
CCNA, CCNP or CCVP certification.
Equal Employment Opportunity Statement
Lone Star College is an EEO Employer. All positions are subject to a criminal background check.
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The Network Engineer configures, deploys, tests, maintains, monitors and troubleshoots the enterprise network components to provide a secure, high‑performance network. Supports the stable operation of the in‑house computer network (LAN/WAN infrastructure). This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems for local, off‑site and/or remote locations in a timely and accurate fashion, and provide end‑user training and support where required. This position is a member of a 24/7/365 global department.
Essential Job Functions
Supports development and implementation of networking projects and new technology installations.
Conducts research on network products, services, protocols, and standards in support of network procurement and development efforts, evaluate and recommend for purchase networking hardware and software products.
Writes technical specifications for purchase of networking hardware and software products.
Maintains up‑to‑date knowledge of networking contracts and supervises contract‑based installations.
Installs, configures, tests, maintains, monitors, and troubleshoots end‑user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
Maintains servers, including e‑mail, print, and backup servers and their associated operating systems and software.
Maintains security solutions, including firewall, anti‑virus, and intrusion detection systems.
Maintains all network hardware and equipment, including routers, switches, hubs, and UPSs.
Monitors and tests network performance and provides network performance statistics and reports.
Receives and responds to incoming calls, pages, and/or e‑mails regarding network connectivity problems.
Performs on‑site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommends and implements corrective hardware and software solutions, including off‑site repair.
Recommends, schedules, and performs network improvements, upgrades, and repairs.
Practices network asset management, including maintenance of network component inventory.
Prepares, maintains, and adheres to procedures for logging, reporting, and statistically monitoring network data.
Liaises with, and provides training and support to help desk support staff on network issues.
Performs system backups and recovery, and server and security audits.
Provides guidance to junior members of the team as required.
Responsible for other reasonable, related duties as assigned.
Knowledge, Skills & Abilities
Required working knowledge, basic skills, and the ability to understand and follow simple written or oral instructions.
Hands‑on experience with Cisco Enterprise networking solutions, VOIP environments, and an understanding of WAN technologies and Content networking.
Ability to help others in clarifying somewhat complex problems; adapts or modifies established approaches, identify and select appropriate tools, data, and analysis techniques to diagnose problems and develop solutions, balances competing short‑ and long‑term goals within one’s area in alignment with the larger area’s direction and objectives.
Ability to lead groups through the process of problem solving, soliciting ideas and opinions to form recommendations or action plans.
Ability to work to identify and solve issues in the group.
Ability to write and present reports, contracts and/or proposals for internal and/or external audiences.
Ability to interpret other viewpoints and assimilate them into work processes, the ability to convey technical, administrative knowledge or complex information to others in non‑technical terms.
Ability to assist in formulating recommendations on difficult problems.
Ability to seek opportunities and set some goals for own development.
Ability to follow IT procedures to complete work, but may recommend changes to departmental processes, ability to often prioritize own work; anticipates consequences of actions, potential problems, or opportunities for change.
Ability to maintain tasks, projects and activities in the IT system of Record (S‑NOW).
Physical Abilities
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, such as papers, books, or small parts, or driving an automobile. No special physical demands are required to perform the work.
Work Schedule and Conditions
Equipment used includes PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment.
Interface with internal and external contacts as needed to carry out the functions of the position.
Work is performed in a climate‑controlled office with minimal exposure to safety hazards.
Required Qualifications
Bachelor’s degree and 5 years related work experience, or an equivalent combination of education and experience.
Intermediate certification in area of responsibility.
Preferred Qualifications
CCNA, CCNP or CCVP certification.
Equal Employment Opportunity Statement
Lone Star College is an EEO Employer. All positions are subject to a criminal background check.
#J-18808-Ljbffr