Connectivity & Network Engineer – Connect Direct Job at Capgemini in New York
Capgemini, New York, NY, United States
About the job you’re considering
We are seeking a skilled and customer-focused Connectivity & Network Engineer to provide technical support for our IBM Connect:Direct service. This role is responsible for managing connectivity issues, troubleshooting network-related problems, and ensuring seamless data transfer between external customers and internal systems. The ideal candidate will be proactive in identifying and resolving technical issues, raising tickets, and collaborating with internal teams to maintain service reliability and performance.
Your role
Serve as the primary technical support contact for IBM Connect:Direct-related issues.
Investigate and troubleshoot connectivity and network problems affecting data transfers.
Raise and manage incident tickets for technical issues reported by external customers.
Collaborate with internal infrastructure, network, and application teams to resolve issues.
Maintain documentation of support procedures, configurations, and known issues.
Ensure compliance with security and data transfer protocols.
Participate in root cause analysis and continuous improvement initiatives.
Provide timely updates and communication to stakeholders regarding issue status and resolution.
Your skills and experience
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
3 years of technical support experience
Direct Experience with IBM Connect:Direct service
Experience in cloud technology /Kubernetes /OCP.
Hands on experience of transmissions protocols (sFTP, TCP/IP, etc ).
Good understanding of the Secure plus protocols (TLS /SSL, etc).
Networking and security experience of cryptography applications and data security.
Hands on administration experience of Windows and Unix, operating systems.
Windows/Unix scripting experience and XML coding.
Unix/Windows Connect Direct support experience.
Willing to work in 24*7 Production Support model.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well‑being programs
Financial well‑being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well‑being benefits like subsidized back‑up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Engineering
World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting‑edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet. Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get the future you want
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization by Capgemini.
Capgemini
#J-18808-Ljbffr
In Summary: Capgemini is seeking a skilled and customer-focused Connectivity & Network Engineer to provide technical support for our IBM Connect:Direct service . The ideal candidate will be proactive in identifying and resolving technical issues, raising tickets, and collaborating with internal teams to maintain service reliability and performance .
En Español: Estamos buscando un ingeniero de conectividad y redes cualificado y centrado en el cliente para proporcionar soporte técnico a nuestro servicio IBM Connect:Direct. El candidato ideal será proactivo en la identificación y resolución de problemas técnicos, recaudando entradas y colaborando con equipos internos para mantener la fiabilidad del servicio y el rendimiento. Su papel sirve como contacto principal de soporte técnico para IBM Connect:Direct-related issues. Investigar y solucionar los problemas de conectividad y red que afectan a las transferencias de datos. Elevar y gestionar entradas incidentes para problemas técnicos reportados por clientes externos. Colaborar con infraestructuras internas, redes y equipos de aplicaciones para resolver problemas. Mantener documentación de procedimientos de apoyo, configuraciones y temas conocidos. Asegurar el cumplimiento de protocolos de seguridad y transferencia de información. Participar en análisis raíz e iniciativas de mejora continua. Proporcionar actualizaciones oportunas y comunicación a las partes interesadas sobre el estado de problema y carrera. Sus habilidades y experiencia en resolución de TCP s en Tecnología o tecnología informática (o IBM) Experiencia profesional de 3 años de trabajo con sistemas operativos Windows / Unix Direct/Connect, así como una buena comprensión de todos los aspectos relacionados con el sistema de protección de datos y su experiencia en el campo de la administración de servicios de criptografías, etc. Para los empleados elegibles, ofrecemos: Trabajo Flexible Salud incluyendo programas de salud dental, visión, salud mental y bienestar Programas financieros de bienestar como 401 (((k) y Plan de Propiedad Asociada de Empleados Descanso pagado y vacaciones remuneradas Permisos para la construcción de familias Beneficios sociales como asistencia a la adopción, maternidad subrogada y criopreservación beneficios sociales como cuidados respaldados con niños / ancianos subsidiados y tutoría Mentoring, coaching y programas de aprendizaje Grupos de trabajadores Socorro ante desastres sobre Ingeniería Capgemini Líder mundial en servicios de ingeniería e I+D. Capgemini Engineering es una parte integral del Grupo de Cap Gemini, un socio global en transformación empresarial y tecnológica que ayuda a las organizaciones a acelerar su doble transición hacia un mundo digital y sostenible al tiempo que crea impacto tangible para las empresas y la sociedad. Es un grupo responsable y diverso de 340.000 miembros de equipo en más de 50 países. Con su sólido legado de 55 años, Cap gemini cuenta con la confianza de sus clientes para desbloquear el valor de la tecnología para abordar toda la amplitud de sus necesidades empresariales. Ofrece servicios y soluciones de extremo a extremo aprovechando fortalezas desde estrategia y diseño hasta ingeniería, todo ello impulsado por sus capacidades líderes de mercado en inteligencia artificial, IA generativa, nube y datos, junto con su profunda experiencia en la industria y ecosistema asociado. El Grupo informó ingresos globales de € 22.1 mil millones en 2024. Si necesita ayuda o alojamiento, comuníquese con su contacto de contratación.Los solicitantes de empleo en los Estados Unidos deben tener una autorización de trabajo válida que no requiere ahora y/o en el futuro el patrocinio de un visado para la autorización de empleo por parte de Capgemini.
We are seeking a skilled and customer-focused Connectivity & Network Engineer to provide technical support for our IBM Connect:Direct service. This role is responsible for managing connectivity issues, troubleshooting network-related problems, and ensuring seamless data transfer between external customers and internal systems. The ideal candidate will be proactive in identifying and resolving technical issues, raising tickets, and collaborating with internal teams to maintain service reliability and performance.
Your role
Serve as the primary technical support contact for IBM Connect:Direct-related issues.
Investigate and troubleshoot connectivity and network problems affecting data transfers.
Raise and manage incident tickets for technical issues reported by external customers.
Collaborate with internal infrastructure, network, and application teams to resolve issues.
Maintain documentation of support procedures, configurations, and known issues.
Ensure compliance with security and data transfer protocols.
Participate in root cause analysis and continuous improvement initiatives.
Provide timely updates and communication to stakeholders regarding issue status and resolution.
Your skills and experience
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
3 years of technical support experience
Direct Experience with IBM Connect:Direct service
Experience in cloud technology /Kubernetes /OCP.
Hands on experience of transmissions protocols (sFTP, TCP/IP, etc ).
Good understanding of the Secure plus protocols (TLS /SSL, etc).
Networking and security experience of cryptography applications and data security.
Hands on administration experience of Windows and Unix, operating systems.
Windows/Unix scripting experience and XML coding.
Unix/Windows Connect Direct support experience.
Willing to work in 24*7 Production Support model.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well‑being programs
Financial well‑being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well‑being benefits like subsidized back‑up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Engineering
World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting‑edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet. Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get the future you want
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization by Capgemini.
Capgemini
#J-18808-Ljbffr
In Summary: Capgemini is seeking a skilled and customer-focused Connectivity & Network Engineer to provide technical support for our IBM Connect:Direct service . The ideal candidate will be proactive in identifying and resolving technical issues, raising tickets, and collaborating with internal teams to maintain service reliability and performance .
En Español: Estamos buscando un ingeniero de conectividad y redes cualificado y centrado en el cliente para proporcionar soporte técnico a nuestro servicio IBM Connect:Direct. El candidato ideal será proactivo en la identificación y resolución de problemas técnicos, recaudando entradas y colaborando con equipos internos para mantener la fiabilidad del servicio y el rendimiento. Su papel sirve como contacto principal de soporte técnico para IBM Connect:Direct-related issues. Investigar y solucionar los problemas de conectividad y red que afectan a las transferencias de datos. Elevar y gestionar entradas incidentes para problemas técnicos reportados por clientes externos. Colaborar con infraestructuras internas, redes y equipos de aplicaciones para resolver problemas. Mantener documentación de procedimientos de apoyo, configuraciones y temas conocidos. Asegurar el cumplimiento de protocolos de seguridad y transferencia de información. Participar en análisis raíz e iniciativas de mejora continua. Proporcionar actualizaciones oportunas y comunicación a las partes interesadas sobre el estado de problema y carrera. Sus habilidades y experiencia en resolución de TCP s en Tecnología o tecnología informática (o IBM) Experiencia profesional de 3 años de trabajo con sistemas operativos Windows / Unix Direct/Connect, así como una buena comprensión de todos los aspectos relacionados con el sistema de protección de datos y su experiencia en el campo de la administración de servicios de criptografías, etc. Para los empleados elegibles, ofrecemos: Trabajo Flexible Salud incluyendo programas de salud dental, visión, salud mental y bienestar Programas financieros de bienestar como 401 (((k) y Plan de Propiedad Asociada de Empleados Descanso pagado y vacaciones remuneradas Permisos para la construcción de familias Beneficios sociales como asistencia a la adopción, maternidad subrogada y criopreservación beneficios sociales como cuidados respaldados con niños / ancianos subsidiados y tutoría Mentoring, coaching y programas de aprendizaje Grupos de trabajadores Socorro ante desastres sobre Ingeniería Capgemini Líder mundial en servicios de ingeniería e I+D. Capgemini Engineering es una parte integral del Grupo de Cap Gemini, un socio global en transformación empresarial y tecnológica que ayuda a las organizaciones a acelerar su doble transición hacia un mundo digital y sostenible al tiempo que crea impacto tangible para las empresas y la sociedad. Es un grupo responsable y diverso de 340.000 miembros de equipo en más de 50 países. Con su sólido legado de 55 años, Cap gemini cuenta con la confianza de sus clientes para desbloquear el valor de la tecnología para abordar toda la amplitud de sus necesidades empresariales. Ofrece servicios y soluciones de extremo a extremo aprovechando fortalezas desde estrategia y diseño hasta ingeniería, todo ello impulsado por sus capacidades líderes de mercado en inteligencia artificial, IA generativa, nube y datos, junto con su profunda experiencia en la industria y ecosistema asociado. El Grupo informó ingresos globales de € 22.1 mil millones en 2024. Si necesita ayuda o alojamiento, comuníquese con su contacto de contratación.Los solicitantes de empleo en los Estados Unidos deben tener una autorización de trabajo válida que no requiere ahora y/o en el futuro el patrocinio de un visado para la autorización de empleo por parte de Capgemini.