Systems Administrator & Support Lead New York, NY · Full-time
Safehold, Inc., New York, NY, United States
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No description available.## Systems Administrator & Support LeadNew York, NY · Full-time#### About The PositionPosition: Systems Administrator & Support LeadLocation: New York, NY (Onsite 4 days a week)Reports to: VP, Infrastructure EngineerSUMMARYSafehold Inc. is seeking a highly skilled, adaptable, and service‑oriented Systems Administrator & Support Lead to oversee the firm’s IT infrastructure while serving as the primary point of contact for all end‑user support. This role requires a versatile, multi‑disciplinary IT professional capable of operating across cybersecurity, networking, hardware, software, cloud services, and daily support operations. This individual plays a critical role in maintaining operational stability, delivering exceptional user experience, and supporting the evolving technology needs of the organization.RESPONSIBILITIES**Infrastructure and System Administration*** Review, analyze, and resolve security alerts, vulnerabilities, and threat notifications, ensuring timely remediation and incident follow‑up* Manage the firm’s cybersecurity awareness program, including KnowBe4 training campaigns, phishing simulations, user enrollment, tracking completion, and generating compliance or audit reports.* Manage all identity and access platforms, including Entra ID, Active Directory, Group Policy, MFA, Conditional Access policies, SSO integrations for SaaS applications, and authentication/authorization workflows* Administer and support the full Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, Intune endpoint management, security/compliance configurations, application policies, and end‑to‑end user lifecycle operations* Manage the firm’s cloud‑based infrastructure and on‑premises firewalls, switches, networking components, and connectivity services* Configure, maintain, and support remote access and VPN services (Fortinet), including profile creation, policy updates, MFA integration, and troubleshooting connectivity issues for remote users.* Coordinate with external providers—including MSPs for Azure and networking, SaaS vendors, and security service partners* Leverage AI‑assisted tools (e.g., Microsoft Copilot, ChatGPT) to streamline workflows, improve operational processes, enhance documentation quality, and support continuous improvement efforts across the organization* Provide documentation, evidence, and remediation support for internal and external audit and compliance reviews* Manage patching and updates for operating systems, applications, endpoints, and servers to maintain a secure and compliant environment* Troubleshoot and resolve issues across the full infrastructure stack—including endpoints, servers, virtualization, storage, networking, remote access, WAN acceleration, and security tools—while identifying and implementing root‑cause fixes to prevent recurrence* Oversee asset lifecycle management, including procurement, inventory tracking, licensing, warranty management, and timely replacement of end‑of‑life hardware* Develop scripts and automations (e.g., PowerShell, Graph API, Intune automations) to streamline provisioning, reporting, and remediation, reducing manual effort and operational overhead**Helpdesk & End‑User Support*** Serve as the primary point of contact for all technology support issues, delivering Tier 1–3 support through the ticketing system, in‑person requests, and remote support tools* Own the full onboarding and offboarding process, including account provisioning/deprovisioning, hardware preparation, device assignment, application access setup, and end‑user training* Maintain accurate logging and tracking of all support requests in the Zendesk ticketing system, ensuring proper categorization, documentation, and follow‑through* Build, image, configure, and deploy laptops and mobile devices, ensuring consistent baselines, security compliance, and proper enrollment into Intune and endpoint management systems* Install, diagnose, repair, maintain, and upgrade hardware, software, peripherals, mobile devices, and printers to ensure optimal performance and reliability* Support workstation and office equipment, including docking stations, monitors, webcams, headsets, and other peripherals, ensuring proper configuration and connectivity* Provide comprehensive mobile device support, including iOS/Android troubleshooting, MDM enrollment via Intune, device policies, email setup, and coordination with mobile carriers such as Verizon and AT&T for activations, line changes, SIM swaps, and service escalations* Create and deliver end‑user training, documentation, and user guides, including onboarding materials, and process documentation* Support the firm’s document library and data workflows, including permission issues, collaboration needs, structured storage, access troubleshooting, and content‑related support* Provide support for SaaS and line‑of‑business applications, including access issues, SSO troubleshooting, permissions, and vendor escalations* Identify patterns and recurring support issues,
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The Hotels Network sets this cookie to improve security and provide load-balancing to ensure that a client's requests are sent to the same origin server.- Description
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No description available.## Systems Administrator & Support LeadNew York, NY · Full-time#### About The PositionPosition: Systems Administrator & Support LeadLocation: New York, NY (Onsite 4 days a week)Reports to: VP, Infrastructure EngineerSUMMARYSafehold Inc. is seeking a highly skilled, adaptable, and service‑oriented Systems Administrator & Support Lead to oversee the firm’s IT infrastructure while serving as the primary point of contact for all end‑user support. This role requires a versatile, multi‑disciplinary IT professional capable of operating across cybersecurity, networking, hardware, software, cloud services, and daily support operations. This individual plays a critical role in maintaining operational stability, delivering exceptional user experience, and supporting the evolving technology needs of the organization.RESPONSIBILITIES**Infrastructure and System Administration*** Review, analyze, and resolve security alerts, vulnerabilities, and threat notifications, ensuring timely remediation and incident follow‑up* Manage the firm’s cybersecurity awareness program, including KnowBe4 training campaigns, phishing simulations, user enrollment, tracking completion, and generating compliance or audit reports.* Manage all identity and access platforms, including Entra ID, Active Directory, Group Policy, MFA, Conditional Access policies, SSO integrations for SaaS applications, and authentication/authorization workflows* Administer and support the full Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, Intune endpoint management, security/compliance configurations, application policies, and end‑to‑end user lifecycle operations* Manage the firm’s cloud‑based infrastructure and on‑premises firewalls, switches, networking components, and connectivity services* Configure, maintain, and support remote access and VPN services (Fortinet), including profile creation, policy updates, MFA integration, and troubleshooting connectivity issues for remote users.* Coordinate with external providers—including MSPs for Azure and networking, SaaS vendors, and security service partners* Leverage AI‑assisted tools (e.g., Microsoft Copilot, ChatGPT) to streamline workflows, improve operational processes, enhance documentation quality, and support continuous improvement efforts across the organization* Provide documentation, evidence, and remediation support for internal and external audit and compliance reviews* Manage patching and updates for operating systems, applications, endpoints, and servers to maintain a secure and compliant environment* Troubleshoot and resolve issues across the full infrastructure stack—including endpoints, servers, virtualization, storage, networking, remote access, WAN acceleration, and security tools—while identifying and implementing root‑cause fixes to prevent recurrence* Oversee asset lifecycle management, including procurement, inventory tracking, licensing, warranty management, and timely replacement of end‑of‑life hardware* Develop scripts and automations (e.g., PowerShell, Graph API, Intune automations) to streamline provisioning, reporting, and remediation, reducing manual effort and operational overhead**Helpdesk & End‑User Support*** Serve as the primary point of contact for all technology support issues, delivering Tier 1–3 support through the ticketing system, in‑person requests, and remote support tools* Own the full onboarding and offboarding process, including account provisioning/deprovisioning, hardware preparation, device assignment, application access setup, and end‑user training* Maintain accurate logging and tracking of all support requests in the Zendesk ticketing system, ensuring proper categorization, documentation, and follow‑through* Build, image, configure, and deploy laptops and mobile devices, ensuring consistent baselines, security compliance, and proper enrollment into Intune and endpoint management systems* Install, diagnose, repair, maintain, and upgrade hardware, software, peripherals, mobile devices, and printers to ensure optimal performance and reliability* Support workstation and office equipment, including docking stations, monitors, webcams, headsets, and other peripherals, ensuring proper configuration and connectivity* Provide comprehensive mobile device support, including iOS/Android troubleshooting, MDM enrollment via Intune, device policies, email setup, and coordination with mobile carriers such as Verizon and AT&T for activations, line changes, SIM swaps, and service escalations* Create and deliver end‑user training, documentation, and user guides, including onboarding materials, and process documentation* Support the firm’s document library and data workflows, including permission issues, collaboration needs, structured storage, access troubleshooting, and content‑related support* Provide support for SaaS and line‑of‑business applications, including access issues, SSO troubleshooting, permissions, and vendor escalations* Identify patterns and recurring support issues,
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