*PRN/As Needed* Experience Specialist/Receptionist: Urgent Care
Access Dubuque, Dubuque, IA, United States
PRN/As Needed
Experience Specialist/Receptionist: Urgent Care
UnityPoint Health Finley Hospital
1 Positions
ID: 48130598
Posted On 03/05/2026
Refreshed On 04/05/2026
Job Overview
Area of Interest:
Patient Services
FTE/Hours per pay period:
.01
Department:
Urgent Care- Warren Plaza
Shift:
As needed.
Job ID:
179265
Overview
UnityPoint Clinic
PRN/As Needed
Experience Specialist/Receptionist
Urgent Care
Shifts/hours will vary
Dubuque, IA
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Join our team of experts and make a difference with UnityPoint Health.
Responsibilities
As an
Experience Specialist/Receptionist
, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.
Key Responsibilities:
Greet patients and visitors with warmth and professionalism, creating a welcoming environment
Check patients in and out, verify personal and insurance information, and update records as needed
Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
Collect and process payments, issue receipts, and assist with billing questions
Maintain confidentiality of all patient records and comply with HIPAA regulations
Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
Coordinate with clinical staff to manage patient flow and minimize wait times
Perform general administrative duties such as data entry, filing, faxing, and scanning documents
Assist in onboarding new patients and educating them on clinic policies and procedures
Qualifications
High School Diploma or GED required
1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
Excellent interpersonal, communication, and problem-solving skills
Strong attention to detail and ability to multitask in a fast-paced environment
Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
Professional appearance and demeanor
Primary Contact
13511
Michelle Pickel
HR Recruiter, HR
563-589-2608
Phone
Phone
Phone
Fax
michelle.pickel@unitypoint.org
Email
True
False
False
Job Details
Categories
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
168
Job REQ #
48130598
# Positions
1
Start Date
20260305
End Date
20260526
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UnityPoint Health Finley Hospital
About the Company
A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL
UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.
At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:
Foster Unity
Own the Moment
Champion Excellence
Seize Opportunity
If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.
ABOUT OUR HOSPITAL
UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.
Experience Specialist/Receptionist: Urgent Care
UnityPoint Health Finley Hospital
1 Positions
ID: 48130598
Posted On 03/05/2026
Refreshed On 04/05/2026
Job Overview
Area of Interest:
Patient Services
FTE/Hours per pay period:
.01
Department:
Urgent Care- Warren Plaza
Shift:
As needed.
Job ID:
179265
Overview
UnityPoint Clinic
PRN/As Needed
Experience Specialist/Receptionist
Urgent Care
Shifts/hours will vary
Dubuque, IA
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Join our team of experts and make a difference with UnityPoint Health.
Responsibilities
As an
Experience Specialist/Receptionist
, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.
Key Responsibilities:
Greet patients and visitors with warmth and professionalism, creating a welcoming environment
Check patients in and out, verify personal and insurance information, and update records as needed
Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
Collect and process payments, issue receipts, and assist with billing questions
Maintain confidentiality of all patient records and comply with HIPAA regulations
Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
Coordinate with clinical staff to manage patient flow and minimize wait times
Perform general administrative duties such as data entry, filing, faxing, and scanning documents
Assist in onboarding new patients and educating them on clinic policies and procedures
Qualifications
High School Diploma or GED required
1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
Excellent interpersonal, communication, and problem-solving skills
Strong attention to detail and ability to multitask in a fast-paced environment
Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
Professional appearance and demeanor
Primary Contact
13511
Michelle Pickel
HR Recruiter, HR
563-589-2608
Phone
Phone
Phone
Fax
michelle.pickel@unitypoint.org
True
False
False
Job Details
Categories
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
168
Job REQ #
48130598
# Positions
1
Start Date
20260305
End Date
20260526
Featured Job
TH Ad
TH Comments
Similar Jobs
Workers Compensation Claims Adjuster (Southeast Ex
Cottingham & Butler/ SISCO
CMA, LPN or RN- Urgent Care (Part Time, Weekend P
UnityPoint Health Finley Hospital
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Share this Job
UnityPoint Health Finley Hospital
About the Company
A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL
UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.
At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:
Foster Unity
Own the Moment
Champion Excellence
Seize Opportunity
If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.
ABOUT OUR HOSPITAL
UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.