Receptionist

Area of Interest: Patient Services

Salary Range: $15.25 - $22.15/hr*

FTE/Hours per pay period: 1.0

Department: Pulmunology- RI

Shift: 8-4:30

Job ID: 181212

Overview

UnityPoint Clinic

Experience Specialist/Receptionist

Pulmonology Clinic (Rock Island)

40/hrs per week - Full-time + benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

Here are just a few:

Expect paid time off, parental leave, 401K matching and an employee recognition program .

Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Key Responsibilities:

Greet patients and visitors with warmth and professionalism, creating a welcoming environment

Check patients in and out, verify personal and insurance information, and update records as needed

Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system

Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments

Collect and process payments, issue receipts, and assist with billing questions

Maintain confidentiality of all patient records and comply with HIPAA regulations

Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic

Coordinate with clinical staff to manage patient flow and minimize wait times

Perform general administrative duties such as data entry, filing, faxing, and scanning documents

Assist in onboarding new patients and educating them on clinic policies and procedures

Qualifications

High School Diploma or GED required

1+ year of customer service or front desk experience preferred (healthcare setting is a plus)

Excellent interpersonal, communication, and problem-solving skills

Strong attention to detail and ability to multitask in a fast-paced environment

Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms

Professional appearance and demeanor

*Specific offers are determined by various factors , such as experience, skills, internal equity, and other business needs. T he salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.